Reviews of iBlueButton

By: Humetrix, Inc.

List of user reviews and ratings for iBlueButton

Total ratings

3.63 (Rating count: 182)

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Review summary

iBlueButton is praised for consolidating various medical records and providing valuable medication warnings and lab data visualization. Users appreciate responsive customer support and detailed medical information access. However, recurring issues include outdated records, frequent crashes, authentication problems, and a cluttered UI, which impact usability. Some users face confusion over payment and upgrade prompts. Overall, the app is useful but requires improvements in stability and user experience.

Pros

Consolidates multiple medical records (VA, TRICARE, Medicare) in one place for easy access.
Provides useful medication warnings and alerts to potential drug interactions.
Includes graphing for lab results, allowing users to track changes over time.
Helpful customer support that responds and addresses issues promptly.
Provides detailed medical information including doctors' contact details and medical history.

Cons

App often fails to update records in a timely manner, causing outdated information issues.
Users experience frequent crashes and server errors, making the app unreliable.
Authentication issues with VA logins causing frustrating login loops.
User interface is cluttered and not intuitive, making navigation difficult for some users.
Some features require payment or upgrades despite user reports of already having paid, causing confusion and dissatisfaction.

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User Reviews

Recent rating average: 3.20

All time rating average: 3.63

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30% (6)

Date	Author	Comment
2022-03-29	Th*****	The app has not updated records since June 2021. Please fix. The app was great, but not any more. VA records.
The app has not updated records since June 2021. Please fix. The app was great, but not any more. VA records.
2021-10-28	A *****	I keep checking back to see if its fixed. This time it was giving a need to reauthenticate message but wouldnt give the VA login so I completely uninstalled. When I reinstalled it was all working again and actually pulled my records. Still wont pull the blue button summaries but does give the labs, immunizations and such so its at least useable finally. Really like the graphing on labs so you can see how it changed over time. Have some room for improvement but finally is back to usefull.
I keep checking back to see if its fixed. This time it was giving a need to reauthenticate message but wouldnt give the VA login so I completely uninstalled. When I reinstalled it was all working again and actually pulled my records. Still wont pull the blue button summaries but does give the labs, immunizations and such so its at least useable finally. Really like the graphing on labs so you can see how it changed over time. Have some room for improvement but finally is back to usefull.
2021-09-12	al*****	I love the app. But it's difficult to get around. I am very computer and gadget savy. But this took some doing. But if this was fixed, I would give it 5 stars. I just gave up my iphone. So I missed having my health records on my phone.
I love the app. But it's difficult to get around. I am very computer and gadget savy. But this took some doing. But if this was fixed, I would give it 5 stars. I just gave up my iphone. So I missed having my health records on my phone.
2021-05-21	Vi*****	Retired military here and this app does something super useful - gets both my TRICARE military health record as well as my new VA record and puts them all in one consolidated record. Awesome!
Retired military here and this app does something super useful - gets both my TRICARE military health record as well as my new VA record and puts them all in one consolidated record. Awesome!
2021-05-16	An*****	Doesn't work most times. For one medical provider, it keeps prompting me to upgrade for 4.99 even though I already paid. Company said they were aware of the issue and fixed it and advised me to update the app yet i was already updated n using the version they called out in their email response. Sorry but can't recommend this app for any use.
Doesn't work most times. For one medical provider, it keeps prompting me to upgrade for 4.99 even though I already paid. Company said they were aware of the issue and fixed it and advised me to update the app yet i was already updated n using the version they called out in their email response. Sorry but can't recommend this app for any use.
2021-05-01	Gr*****	Most of my medical records are in one place now---so convenient. The company seems to be adding more providers as they go along. I'm looking forward to seeing a couple more. Developers were very responsive to an issue i encountered and resolved it.
Most of my medical records are in one place now---so convenient. The company seems to be adding more providers as they go along. I'm looking forward to seeing a couple more. Developers were very responsive to an issue i encountered and resolved it.
2021-02-28	Jo*****	I would recommend it but it just keeps circling me back to the DS log-on after tapping on VA's button for my records. I was able to access it once after downloading the app. I was checking out my current appointments, meds, vaccinations & diagnoses from provider visits. However, I had to start all over after I tried getting more info for the latest appointment tha I got. Clicked on it & the cycle of the DS log-on started. Frustrating.
I would recommend it but it just keeps circling me back to the DS log-on after tapping on VA's button for my records. I was able to access it once after downloading the app. I was checking out my current appointments, meds, vaccinations & diagnoses from provider visits. However, I had to start all over after I tried getting more info for the latest appointment tha I got. Clicked on it & the cycle of the DS log-on started. Frustrating.
2020-12-27	Ch*****	Terrible app! The UI is cluttered and isn't intuitive. I was hoping to use iBlueButton to link my VA medical records, but it's not any better than the VA's My HealtheVet website. Don't waste your time with this app.
Terrible app! The UI is cluttered and isn't intuitive. I was hoping to use iBlueButton to link my VA medical records, but it's not any better than the VA's My HealtheVet website. Don't waste your time with this app.
2020-04-28	Cl*****	Wow, this app just alerted me that one of the medications I take pits me at "higher risk for more severe coronavirus infection.". I thought that might be the case but it's nice to get this confirmation. Got some other drug warnings too that are super helpful. App is well laid out and makes things easy to understand.
Wow, this app just alerted me that one of the medications I take pits me at "higher risk for more severe coronavirus infection.". I thought that might be the case but it's nice to get this confirmation. Got some other drug warnings too that are super helpful. App is well laid out and makes things easy to understand.
2020-04-28	A *****	Really useful to have my VA health record combined with my Medicare Blue Button record. I sometimes see doctors outside the VA and didn't know until this app that I could get my different medical information in one place.
Really useful to have my VA health record combined with my Medicare Blue Button record. I sometimes see doctors outside the VA and didn't know until this app that I could get my different medical information in one place.