Reviews of HSN Phone Shop App

By: QVC, Inc. App

List of user reviews and ratings for HSN Phone Shop App

Total ratings

3.24 (Rating count: 12,865)

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Review summary

Users report the HSN Android app is unreliable: it often fails to load, logs users out or blocks sign-in, and prevents checkout. Repeated updates seem to worsen behavior. A smaller subset praises the app when it works or notes positive customer service and pricing. The core opportunity is improving stability of loading, login, and checkout flows across devices to restore trust.

Pros

Positive sentiment toward the app when it loads and works (reviews express love for HSN when functional).
Noted positive impressions when features work (mentions of 'good' or 'excellent' performance).
Some reviewers mention helpful service and fair pricing (references to good customer service and reasonable pricing).
Users appreciate the ability to shop and access offers when the app operates smoothly.

Cons

App frequently fails to load or stays on a loading screen / won't open, with persistent spinning banners.
Login/sign-in issues recur, including password resets and inability to sign in or view orders.
Checkout/payment problems, including inability to complete purchases and potential overdraft due to outages.
App updates often regress functionality, causing crashes or unusable experiences.
Device-specific and feature gaps, such as Samsung 24+ issues and missing product photos on tablets.

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User Reviews

Recent rating average: 2.80

All time rating average: 3.24

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56% (100)

Date	Author	Comment
2026-07-22	Di*****	wonderful
wonderful
2026-07-21	Na*****	wonderful application.
wonderful application.
2026-07-19	M *****	Slowest app on my phone.
Slowest app on my phone.
2026-07-18	Ju*****	App doesn't work at all on my tablet. Works on my phone but I constantly have to log in.
App doesn't work at all on my tablet. Works on my phone but I constantly have to log in.
2026-07-15	Ju*****	love everything I have gotten also like the flex pay
love everything I have gotten also like the flex pay
2026-07-14	Sa*****	I cannot even sign in on this app, but it helps to find the item numbers.
I cannot even sign in on this app, but it helps to find the item numbers.
2026-07-13	Fr*****	love the girls on here very much.
love the girls on here very much.
2026-07-11	Il*****	I can't sign in with this app, and I have had an account for years. Can only sign in on my computer.
I can't sign in with this app, and I have had an account for years. Can only sign in on my computer.
2026-07-09	Li*****	It's impossible to get in the app. it's so slow and very frustrating. unable to get on 9 out of 10 times. I just can't keep installing and uninstalling the app. i cleared my cache but to no avail. Why hasn't HSN addressed this problem? I will not keep getting frustrated with this unprofessional app. I will stop shopping with the app.
It's impossible to get in the app. it's so slow and very frustrating. unable to get on 9 out of 10 times. I just can't keep installing and uninstalling the app. i cleared my cache but to no avail. Why hasn't HSN addressed this problem? I will not keep getting frustrated with this unprofessional app. I will stop shopping with the app.
2026-07-09	Je*****	The app longer works like it should. You can't see anything it keeps on circling....update the app and fix it please or you will lose many sales and clients!!
The app longer works like it should. You can't see anything it keeps on circling....update the app and fix it please or you will lose many sales and clients!!