Reviews of HSN Phone Shop App

By: QVC, Inc.

List of user reviews and ratings for HSN Phone Shop App

Total ratings

3.28 (Rating count: 12,860)

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Review summary

Users report the HSN Android app is unreliable: it often fails to load, logs users out or blocks sign-in, and prevents checkout. Repeated updates seem to worsen behavior. A smaller subset praises the app when it works or notes positive customer service and pricing. The core opportunity is improving stability of loading, login, and checkout flows across devices to restore trust.

Pros

Positive sentiment toward the app when it loads and works (reviews express love for HSN when functional).
Noted positive impressions when features work (mentions of 'good' or 'excellent' performance).
Some reviewers mention helpful service and fair pricing (references to good customer service and reasonable pricing).
Users appreciate the ability to shop and access offers when the app operates smoothly.

Cons

App frequently fails to load or stays on a loading screen / won't open, with persistent spinning banners.
Login/sign-in issues recur, including password resets and inability to sign in or view orders.
Checkout/payment problems, including inability to complete purchases and potential overdraft due to outages.
App updates often regress functionality, causing crashes or unusable experiences.
Device-specific and feature gaps, such as Samsung 24+ issues and missing product photos on tablets.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.28

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2% (92)

Date	Author	Comment
2026-06-28	Ma*****	I'm not a fan of this app, like another reviewer stated, it won't let me sign in most of the time. I've had an account with HSN for many years and so far I can still sign in to the website just fine. The only reason I installed and used this app was for a coupon only good on the app. It's almost not worth it even for a discount. I've only successfully signed in a couple of times, even when I get a code or change password, what a pain!
I'm not a fan of this app, like another reviewer stated, it won't let me sign in most of the time. I've had an account with HSN for many years and so far I can still sign in to the website just fine. The only reason I installed and used this app was for a coupon only good on the app. It's almost not worth it even for a discount. I've only successfully signed in a couple of times, even when I get a code or change password, what a pain!
2026-06-27	Ra*****	Recently unable to login via the app after years of using it. Same login works via website. Fix this!
Recently unable to login via the app after years of using it. Same login works via website. Fix this!
2026-06-26	De*****	wil not remember my password, always having to retry and send for sign in . terrible, going to delete and forget HSN. Been shopping here for many, many years. Good bye 👋
wil not remember my password, always having to retry and send for sign in . terrible, going to delete and forget HSN. Been shopping here for many, many years. Good bye 👋