Reviews of HSN Phone Shop App

By: QVC, Inc. App

List of user reviews and ratings for HSN Phone Shop App

Total ratings

3.21 (Rating count: 12,870)

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Review summary

Users report the HSN Android app is unreliable: it often fails to load, logs users out or blocks sign-in, and prevents checkout. Repeated updates seem to worsen behavior. A smaller subset praises the app when it works or notes positive customer service and pricing. The core opportunity is improving stability of loading, login, and checkout flows across devices to restore trust.

Pros

Positive sentiment toward the app when it loads and works (reviews express love for HSN when functional).
Noted positive impressions when features work (mentions of 'good' or 'excellent' performance).
Some reviewers mention helpful service and fair pricing (references to good customer service and reasonable pricing).
Users appreciate the ability to shop and access offers when the app operates smoothly.

Cons

App frequently fails to load or stays on a loading screen / won't open, with persistent spinning banners.
Login/sign-in issues recur, including password resets and inability to sign in or view orders.
Checkout/payment problems, including inability to complete purchases and potential overdraft due to outages.
App updates often regress functionality, causing crashes or unusable experiences.
Device-specific and feature gaps, such as Samsung 24+ issues and missing product photos on tablets.

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User Reviews

Recent rating average: 2.30

All time rating average: 3.21

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56% (106)

Date	Author	Comment
2026-09-01	Ch*****	Like window shopping
Like window shopping
2026-08-23	Lu*****	Too many pw biometric failed attempts! uninstalling.
Too many pw biometric failed attempts! uninstalling.
2026-08-23	Ve*****	worst App Ever. It's Not User Friendly. Can locate Orders. Nothing shows that an order was Placed. No Delivery Date. Difficulty with Signing in. Trying to Update my information is Useless. So You call Customer service and Told They Can't Update on Their End. It Still has my Old information Because I can't do anything on this App
worst App Ever. It's Not User Friendly. Can locate Orders. Nothing shows that an order was Placed. No Delivery Date. Difficulty with Signing in. Trying to Update my information is Useless. So You call Customer service and Told They Can't Update on Their End. It Still has my Old information Because I can't do anything on this App
2026-08-17	Jo*****	this app makes it easy to shop online
this app makes it easy to shop online
2026-08-16	Ja*****	they sell junk
they sell junk
2026-08-15	St*****	Longtime HSN customer. App has become virtually useless for anything other than looking up items. As others reported login doesn't work even with correct pw. Had this problem before it forced you to use biometrics. Can't look up, favorites or do anything account related including making purchases. Have to use the website instead. No longer have a reason to keep the app on my phone.
Longtime HSN customer. App has become virtually useless for anything other than looking up items. As others reported login doesn't work even with correct pw. Had this problem before it forced you to use biometrics. Can't look up, favorites or do anything account related including making purchases. Have to use the website instead. No longer have a reason to keep the app on my phone.
2026-08-11	Ca*****	so easy to find what you are looking for.
so easy to find what you are looking for.
2026-08-08	T *****	Let's me sign in, but won't let me order anything. States there's an error when I try to checkout, but does not say what to do to fix it. Called 800 number & purchase went straight through, no problems.
Let's me sign in, but won't let me order anything. States there's an error when I try to checkout, but does not say what to do to fix it. Called 800 number & purchase went straight through, no problems.
2026-08-08	Ca*****	Not consistent. cannot pay in program. errors
Not consistent. cannot pay in program. errors
2026-08-07	Ki*****	I have not be able to sign into the app for months. My android version is fine according to tge information on the app. Does HSN even look at these? I noticed several other people with the same problem.
I have not be able to sign into the app for months. My android version is fine according to tge information on the app. Does HSN even look at these? I noticed several other people with the same problem.