Reviews of HSA Bank

By: HSA Bank, a division of Webster Bank, N.A.

List of user reviews and ratings for HSA Bank

Total ratings

3.79 (Rating count: 689)

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Review summary

User reviews consistently identify login failures, reimbursement submission errors, and general instability as the app's major drawbacks. Many report sign-in issues, password problems, or biometric login being disabled. Reimbursements often fail to submit or deposit timing is incorrect. The app is repeatedly described as buggy, crashing, or endlessly loading, occasionally not opening on certain devices. A few mention bank-linking and balance issues. Overall, the app appears unreliable for essential HSA tasks, pushing users to use the web instead.

Pros

Easy to use
Ease of maneuverability and settings access

Cons

Frequent login/authentication failures (cannot log in, incorrect credentials, password issues, fingerprint login being disabled)
Reimbursement submission issues and errors (unable to submit reimbursements, misdirected deposits, 'saved but failed' errors)
App instability and crashes (bugs, glitches, endless loading, not functional)
Compatibility and account linking problems (app won’t open on some devices, cannot add a bank account, balance accuracy concerns)

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User Reviews

Recent rating average: 3.40

All time rating average: 3.79

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17% (63)

Date	Author	Comment
2026-06-23	Sh*****	Updated: They finally fixed the login issue! I can actually use the app now.
Updated: They finally fixed the login issue! I can actually use the app now.
2026-06-23	CO*****	Something is seriously wrong with this app. Over the course of five days I've had to te-enable biometrics for log-in three times!
Something is seriously wrong with this app. Over the course of five days I've had to te-enable biometrics for log-in three times!
2026-06-18	Ke*****	It's been real helpful
It's been real helpful