Reviews of Booked by Aurora

By: Aurora Payments, LLC App

List of user reviews and ratings for Booked by Aurora

Total ratings

2.19 (Rating count: 31)

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Review summary

Most reviews praise the app for being easy to use and for the ability to book appointments. However, several users report persistent reliability problems, including the app not functioning, login/registration blockers, and OTP verification failures. These recurring issues contrast with the positive feedback on usability and booking, suggesting that core authentication and stability are the main pain points, while the booking flow is a strength when the app works.

Pros

Easy to use / user-friendly
Booking appointments is straightforward

Cons

App reliability issues: not functioning or loading
Login and registration flow blocking access
OTP/SMS verification issues (OTP not received or verification fails)

User Reviews

Recent rating average: 3.10

All time rating average: 2.19

5 star

40% (4)

Date	Author	Comment
2024-11-01	Ja*****	Such a great app
Such a great app
2024-11-01	Ge*****	Excellent easy to use
Excellent easy to use
2024-06-10	Me*****	The app hasn't worked in days. I have tried uninstall ingredients and reinstalling and it still won't even send me the SMS verification message, despite showing the loading animation.
The app hasn't worked in days. I have tried uninstall ingredients and reinstalling and it still won't even send me the SMS verification message, despite showing the loading animation.
2024-06-08	Ch*****	I can't even get beyond the account registration screen. App is asking for my email address and source of referral but doesn't provide anywhere to input this information.
I can't even get beyond the account registration screen. App is asking for my email address and source of referral but doesn't provide anywhere to input this information.
2021-11-24	gr*****	The app was very friendly and fulfilled my request for an appointment with my salon
The app was very friendly and fulfilled my request for an appointment with my salon
2021-10-02	Ro*****	App works well, no trouble with booking appts, buying gift cards, user friendly, convenient in locating nearby salons, and paying for services through the app (remember to load your money before paying with app).
App works well, no trouble with booking appts, buying gift cards, user friendly, convenient in locating nearby salons, and paying for services through the app (remember to load your money before paying with app).
2021-07-31	Am*****	Hasn't seemed to work for weeks can't log in to schedule my appointments
Hasn't seemed to work for weeks can't log in to schedule my appointments
2021-06-17	An*****	The app is easy to install and setup. Will plan to use it soon.
The app is easy to install and setup. Will plan to use it soon.
2021-05-10	K *****	I am having alot of trouble getting my OTP Authentication code through my phone number, I have no idea why I can't get it.
I am having alot of trouble getting my OTP Authentication code through my phone number, I have no idea why I can't get it.
2021-04-19	Ai*****	Fraud! Customer service reps do not speak English, you cannot reverse a deposit to the app and the app doesn't work! I regret downloading this app because I have $110 in the balance that I can't use or get back. Customers service was rude and wouldn't help me. They kept asking me for photos of my information and pretended to type on the keyboard. I'm currently disputing this but I warn you DO NOT USE!!!
Fraud! Customer service reps do not speak English, you cannot reverse a deposit to the app and the app doesn't work! I regret downloading this app because I have $110 in the balance that I can't use or get back. Customers service was rude and wouldn't help me. They kept asking me for photos of my information and pretended to type on the keyboard. I'm currently disputing this but I warn you DO NOT USE!!!