Reviews of HONK Partner

By: HONK Technologies, Inc

List of user reviews and ratings for HONK Partner

Total ratings

2.89 (Rating count: 734)

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Review summary

Users commonly report major issues with inconsistent or nonfunctional push notifications, causing many missed job alerts. Many also mention the app's sluggish performance, frequent status update failures, low pay rates, and inadequate customer support. Despite this, improvements over time and GPS-based job offers are seen as positives, with some users appreciating the app's job availability and included mileage benefits compared to competitors.

Pros

The app has improved progressively over time with many bugs resolved according to some users.
GPS-based job offers are appreciated and considered industry standard by some providers.
The app offers more job opportunities and better pay compared to some other motorclubs.
Providers find the app useful when starting out in the roadside assistance industry.
Positive features like mileage inclusion add value to the service.

Cons

Frequent issues with push notifications not alerting users to new jobs, leading to missed opportunities.
App is slow, clunky, and sometimes stops tracking or updating statuses, causing penalizations for providers.
Inconsistent or very low payments compared to job demands and customer charges.
Poor customer support and communication about payment discrepancies or job cancellations.
Notification options lack customization; the alert sounds are quiet and hard to manage without unlocking the phone.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.89

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3% (11)

Date	Author	Comment
2024-09-04	Vi*****	Horrible on Android phones have the app on both an iPhone and samsung phone, and the iPhone alerts about 2-3 seconds faster than the samsung for the same call. Both phones are on the same network. Lately, the app is very inconsistent with alerts. Some days they work most days, you have to constantly refresh the app to catch jobs.
Horrible on Android phones have the app on both an iPhone and samsung phone, and the iPhone alerts about 2-3 seconds faster than the samsung for the same call. Both phones are on the same network. Lately, the app is very inconsistent with alerts. Some days they work most days, you have to constantly refresh the app to catch jobs.
2024-02-05	Kr*****	It's now 2024. 4 years, and multiple phones later. Still not fixed. The app frequently just stops making audible alerts on android. Results in many, many missed bids. Even worse, even while literally holding your phone in your hand and clicking 'bid now' within less than a half a second of receiving a silent alert (seriously) and getting 'job not awarded' because it's already gone is beyond infuriating. I've been a partner since 2017. Still not happy with the app in the current form.
It's now 2024. 4 years, and multiple phones later. Still not fixed. The app frequently just stops making audible alerts on android. Results in many, many missed bids. Even worse, even while literally holding your phone in your hand and clicking 'bid now' within less than a half a second of receiving a silent alert (seriously) and getting 'job not awarded' because it's already gone is beyond infuriating. I've been a partner since 2017. Still not happy with the app in the current form.