Reviews of HONK Partner

By: HONK Technologies, Inc App

List of user reviews and ratings for HONK Partner

Total ratings

2.93 (Rating count: 737)

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Review summary

Users commonly report major issues with inconsistent or nonfunctional push notifications, causing many missed job alerts. Many also mention the app's sluggish performance, frequent status update failures, low pay rates, and inadequate customer support. Despite this, improvements over time and GPS-based job offers are seen as positives, with some users appreciating the app's job availability and included mileage benefits compared to competitors.

Pros

The app has improved progressively over time with many bugs resolved according to some users.
GPS-based job offers are appreciated and considered industry standard by some providers.
The app offers more job opportunities and better pay compared to some other motorclubs.
Providers find the app useful when starting out in the roadside assistance industry.
Positive features like mileage inclusion add value to the service.

Cons

Frequent issues with push notifications not alerting users to new jobs, leading to missed opportunities.
App is slow, clunky, and sometimes stops tracking or updating statuses, causing penalizations for providers.
Inconsistent or very low payments compared to job demands and customer charges.
Poor customer support and communication about payment discrepancies or job cancellations.
Notification options lack customization; the alert sounds are quiet and hard to manage without unlocking the phone.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.93

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55% (11)

Date	Author	Comment
2024-09-04	Vi*****	Horrible on Android phones have the app on both an iPhone and samsung phone, and the iPhone alerts about 2-3 seconds faster than the samsung for the same call. Both phones are on the same network. Lately, the app is very inconsistent with alerts. Some days they work most days, you have to constantly refresh the app to catch jobs.
Horrible on Android phones have the app on both an iPhone and samsung phone, and the iPhone alerts about 2-3 seconds faster than the samsung for the same call. Both phones are on the same network. Lately, the app is very inconsistent with alerts. Some days they work most days, you have to constantly refresh the app to catch jobs.
2024-02-05	Kr*****	It's now 2024. 4 years, and multiple phones later. Still not fixed. The app frequently just stops making audible alerts on android. Results in many, many missed bids. Even worse, even while literally holding your phone in your hand and clicking 'bid now' within less than a half a second of receiving a silent alert (seriously) and getting 'job not awarded' because it's already gone is beyond infuriating. I've been a partner since 2017. Still not happy with the app in the current form.
It's now 2024. 4 years, and multiple phones later. Still not fixed. The app frequently just stops making audible alerts on android. Results in many, many missed bids. Even worse, even while literally holding your phone in your hand and clicking 'bid now' within less than a half a second of receiving a silent alert (seriously) and getting 'job not awarded' because it's already gone is beyond infuriating. I've been a partner since 2017. Still not happy with the app in the current form.
2023-04-03	jo*****	Please fix incorrect payment issues, it's happened two times for $79 and $84 and only got paid 25, and apparently nobody at honk support or accounts payable can address this issue. And also if you cancel or close out a service for provider please contact them and let them know do not have the provider go out their waste gas, tolls excetera and not be compensated for that. It's very frustrating for a provider to arrive on location to find out there service has been cancelled or closed out.
Please fix incorrect payment issues, it's happened two times for $79 and $84 and only got paid 25, and apparently nobody at honk support or accounts payable can address this issue. And also if you cancel or close out a service for provider please contact them and let them know do not have the provider go out their waste gas, tolls excetera and not be compensated for that. It's very frustrating for a provider to arrive on location to find out there service has been cancelled or closed out.
2022-12-29	jo*****	I can't seem to figure out how to get this after ring. All the notification settings on my phone for the app are on my volume is up and the app itself has the notifications turned on. But for some reason I still doesn't ring and oftentimes I don't realize I've had a job since me until you know 5 or 10 minutes later. At that point it's already gone I have no idea who to call I already reach out to you to have this resolved.
I can't seem to figure out how to get this after ring. All the notification settings on my phone for the app are on my volume is up and the app itself has the notifications turned on. But for some reason I still doesn't ring and oftentimes I don't realize I've had a job since me until you know 5 or 10 minutes later. At that point it's already gone I have no idea who to call I already reach out to you to have this resolved.
2022-11-13	Ch*****	App doesn't track and they blame it on us when I was previously told they had an issue with the app on their end and it wouldn't affect our scores but it does and they won't fix the scores so we aren't penalized. Also will not update to en route even if you try to update endless times. Says wrapping up the entire time. Sometimes after being on scene it will say finish but I've never seen an on scene update. Just en route and finish. App is lacking and we get penalized for it.
App doesn't track and they blame it on us when I was previously told they had an issue with the app on their end and it wouldn't affect our scores but it does and they won't fix the scores so we aren't penalized. Also will not update to en route even if you try to update endless times. Says wrapping up the entire time. Sometimes after being on scene it will say finish but I've never seen an on scene update. Just en route and finish. App is lacking and we get penalized for it.
2022-08-14	Ju*****	Good idea, but needs work! Enroute button doesn't work, so you have to call and tell them you completed the job. Rates are super low. $80 to drive 100 miles round trip and do a tire change... hope yall make improvements soon.. EDIT: Just did a lockout for honk, customer stated she was charged $140 for the lockout, all that was offered to me, the one actually doing the service, was $52. Honk i suggest you start giving your providers a bigger slice or your going to have no providers.
Good idea, but needs work! Enroute button doesn't work, so you have to call and tell them you completed the job. Rates are super low. $80 to drive 100 miles round trip and do a tire change... hope yall make improvements soon.. EDIT: Just did a lockout for honk, customer stated she was charged $140 for the lockout, all that was offered to me, the one actually doing the service, was $52. Honk i suggest you start giving your providers a bigger slice or your going to have no providers.
2022-03-16	Ti*****	Works ok, takes multiple times for app to communicate with server when selecting enroute, or finished status updates after selection show in app it was hit but app doesnt change right away after selection. When waiting for system to approve job tine lost goes against eta quote to get there I dont start driving until I know I have job assigned would be nice if customer number was directly pulled up for dialer vs going through server to connect.
Works ok, takes multiple times for app to communicate with server when selecting enroute, or finished status updates after selection show in app it was hit but app doesnt change right away after selection. When waiting for system to approve job tine lost goes against eta quote to get there I dont start driving until I know I have job assigned would be nice if customer number was directly pulled up for dialer vs going through server to connect.
2021-11-29	Ni*****	Always tries to underpay, ($27 to travel 50 miles or more for a battery jump? I don't think so!) No one ever answers the phone. Refuses to pay for GOAs. Withholds payments for anything for as long as they can get away with. Provides incorrect location information. The list goes on.... We'd all be better off under Agero. At least they have Consistency.
Always tries to underpay, ($27 to travel 50 miles or more for a battery jump? I don't think so!) No one ever answers the phone. Refuses to pay for GOAs. Withholds payments for anything for as long as they can get away with. Provides incorrect location information. The list goes on.... We'd all be better off under Agero. At least they have Consistency.
2021-09-27	Mr*****	App does not alert me. Get an occasional automated call and after I answer all the questions it asks, job is always gone to another provider. Update 9/27/21: App still useless. Settings for high alert enabled and I have deleted and reinstalled a few times. No change. Use to be decent years ago but now worthless. I get a telephonic automated call but once I go to the app, the job is gone. Would give zero stars if I could since the App is completely non functional. Support nonexistent.
App does not alert me. Get an occasional automated call and after I answer all the questions it asks, job is always gone to another provider. Update 9/27/21: App still useless. Settings for high alert enabled and I have deleted and reinstalled a few times. No change. Use to be decent years ago but now worthless. I get a telephonic automated call but once I go to the app, the job is gone. Would give zero stars if I could since the App is completely non functional. Support nonexistent.
2021-07-31	Jd*****	This app sucks. Have full bars for signal app shows its not tracking me so it wont accept or update any entries. Slow clunky POS. There is also the issue of logging in when you come on duty doesnt matter where you touch in the box to enter password or phone number it doesn't recognize it. You have to touch outside the box randomly to finally give you a cursor and no i dont have a cracked screen which is usually the culprit to accurately touch screen and activate a cursor. resource hog. 0 stars
This app sucks. Have full bars for signal app shows its not tracking me so it wont accept or update any entries. Slow clunky POS. There is also the issue of logging in when you come on duty doesnt matter where you touch in the box to enter password or phone number it doesn't recognize it. You have to touch outside the box randomly to finally give you a cursor and no i dont have a cracked screen which is usually the culprit to accurately touch screen and activate a cursor. resource hog. 0 stars