Reviews of HomeSafe View

By: Swann Communications App

List of user reviews and ratings for HomeSafe View

Total ratings

3.62 (Rating count: 9,124)

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Review summary

User reviews are mixed. Many praise the app as great and note reliable hardware when it connects, plus meaningful improvements over time. However, Android-specific instability dominates, with frequent offline states, viewing issues on mobile, and buffering. Update-induced breakages and rollback requests also recur. Overall, cross-platform consistency and reliability remain the key concerns alongside ongoing improvements.

Pros

Overall positive sentiment when the app connects, with reviewers repeatedly saying it is "great" and that the app works well when functional.
Cameras/Swann hardware described as reliable over time, with users noting the unit never fails in long-term use.
The app has seen meaningful improvements over time, including features like playback memory and easier sharing that have enhanced usability and responsiveness.
A small but noted usability enhancement is the addition of a confirmation step to close the app.

Cons

Android version frequently goes offline or cannot connect, making remote viewing unreliable.
CCTV/video playback and streaming often fail on Wi-Fi, with desktop viewing sometimes working while mobile does not.
Recent updates have caused breakages (e.g., cameras going offline after updates); users want rollback options.
Mobile access issues persist, including inability to view or gain access from phones and inconsistent connectivity compared with other platforms.
General performance issues like slow load times, buffering, and occasional need to restart the app contribute to reliability concerns.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.62

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41% (105)

Date	Author	Comment
2026-08-16	Cu*****	Excellent
Excellent
2026-08-15	Er*****	laggy and get some inconsistent views on the app and I will definitely be using it for me to do real quick play back all in all pretty damn solid performance I think it's a 7 out of 10 I'd recommend it to be honest
laggy and get some inconsistent views on the app and I will definitely be using it for me to do real quick play back all in all pretty damn solid performance I think it's a 7 out of 10 I'd recommend it to be honest
2026-08-13	ma*****	takes abt 4 restarts on average to get any live feed, and it usually disconnects after a minute or so.
takes abt 4 restarts on average to get any live feed, and it usually disconnects after a minute or so.
2026-08-11	pe*****	cameras could do with better pixels better focus picture definition...
cameras could do with better pixels better focus picture definition...
2026-08-11	Ri*****	won't work on androids newer than 13.
won't work on androids newer than 13.
2026-08-10	Cr*****	Reliable and simple
Reliable and simple
2026-08-06	Co*****	Offline since update very dissapointed still not able to connect no help just connection failed
Offline since update very dissapointed still not able to connect no help just connection failed
2026-08-04	Br*****	not very user friendly, unable to login remotely to my swann cctv system at all.
not very user friendly, unable to login remotely to my swann cctv system at all.
2026-08-03	Ph*****	I'm having trouble syncing it routinely when away from the office. but never used to do that. unable to determine what is causing it keeps indicating "connection failed"
I'm having trouble syncing it routinely when away from the office. but never used to do that. unable to determine what is causing it keeps indicating "connection failed"
2026-07-31	Pa*****	can not change anything on it
can not change anything on it