Reviews of HomeSafe View

By: Swann Communications App

List of user reviews and ratings for HomeSafe View

Total ratings

3.63 (Rating count: 9,093)

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Review summary

User reviews are mixed. Many praise the app as great and note reliable hardware when it connects, plus meaningful improvements over time. However, Android-specific instability dominates, with frequent offline states, viewing issues on mobile, and buffering. Update-induced breakages and rollback requests also recur. Overall, cross-platform consistency and reliability remain the key concerns alongside ongoing improvements.

Pros

Overall positive sentiment when the app connects, with reviewers repeatedly saying it is "great" and that the app works well when functional.
Cameras/Swann hardware described as reliable over time, with users noting the unit never fails in long-term use.
The app has seen meaningful improvements over time, including features like playback memory and easier sharing that have enhanced usability and responsiveness.
A small but noted usability enhancement is the addition of a confirmation step to close the app.

Cons

Android version frequently goes offline or cannot connect, making remote viewing unreliable.
CCTV/video playback and streaming often fail on Wi-Fi, with desktop viewing sometimes working while mobile does not.
Recent updates have caused breakages (e.g., cameras going offline after updates); users want rollback options.
Mobile access issues persist, including inability to view or gain access from phones and inconsistent connectivity compared with other platforms.
General performance issues like slow load times, buffering, and occasional need to restart the app contribute to reliability concerns.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.63

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40% (98)

Date	Author	Comment
2026-07-24	Ja*****	barely works most of the time
barely works most of the time
2026-07-18	Sh*****	app doesn't work
app doesn't work
2026-07-17	ro*****	bad
bad
2026-07-15	St*****	very good and easy to navigate
very good and easy to navigate
2026-07-15	Kh*****	Outdated
Outdated
2026-07-13	Ke*****	works well on my phone & tablet, 9 years can't get to work on any of my Laptops, I'll try for an hour then give up. wish it was as easy as my phone. can't get past the login? I know the password but it won't accept it.
works well on my phone & tablet, 9 years can't get to work on any of my Laptops, I'll try for an hour then give up. wish it was as easy as my phone. can't get past the login? I know the password but it won't accept it.
2026-07-12	Ma*****	Cameras are fine but the DVR is no longer sending emails. We can't even test it. Useless.
Cameras are fine but the DVR is no longer sending emails. We can't even test it. Useless.
2026-07-09	Ra*****	hello my camera security not working why I don't know
hello my camera security not working why I don't know
2026-07-09	Ca*****	slow , lags, easy to hack.
slow , lags, easy to hack.
2026-07-09	Ni*****	sucks don't like it at all ..sorry but I don't hate that Im thinking about going to some one else and taking a bunch of people with me ...
sucks don't like it at all ..sorry but I don't hate that Im thinking about going to some one else and taking a bunch of people with me ...