Reviews of Five Below

By: Five Below, Inc

List of user reviews and ratings for Five Below

Total ratings

4.16 (Rating count: 26,765)

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Review summary

The Five Below app is valued for its ease of use, affordability, and broad product range, with features like gift ideas. However, users report persistent performance issues, location handling frustrations, and no shipping option with online fees, which hinder online shopping. The UI can feel outdated and navigation is sometimes cumbersome.

Pros

Easy to set up and use; straightforward ordering.
Affordable prices and good deals.
Wide variety of products; a little bit of everything.
Positive app experience when it works, and features like gift ideas/have easy access to deals.

Cons

Performance issues: laggy, slow, and buggy; navigation can feel unstable.
Location handling problems: repeatedly asks for preferred location and often shows stores out of state.
Limited e-commerce options: no shipping and online ordering incurs fees; online shopping can be costly.
Outdated UI and cumbersome navigation that make it hard to find items.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.16

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1% (66)

Date	Author	Comment
2026-06-23	Ca*****	Please fix the cart it's so terribly slow and laggy it takes about 10 years to get past 2 items in my cart, and about everytime i try to trash an item it decides to go on the item instead. I love u five below please fix this i beg I'm trying to shop 💔💔
Please fix the cart it's so terribly slow and laggy it takes about 10 years to get past 2 items in my cart, and about everytime i try to trash an item it decides to go on the item instead. I love u five below please fix this i beg I'm trying to shop 💔💔
2026-06-20	Da*****	scanner doesn't work...... and...... unfortunately your prices are not on your products so how can I tell what the cost is prior to buying. please fix
scanner doesn't work...... and...... unfortunately your prices are not on your products so how can I tell what the cost is prior to buying. please fix
2026-06-20	Ja*****	so many choices to for so little cost bought my daughter a nedoh
so many choices to for so little cost bought my daughter a nedoh