Reviews of H&M MENA - Shop Fashion Online

By: H&M App

List of user reviews and ratings for H&M MENA - Shop Fashion Online

Total ratings

4.50 (Rating count: 15,004)

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Review summary

Multiple users report significant technical problems with the H&M MENA app, including frequent crashes, slow performance, errors during checkout, and issues with login and registration. Pricing and stock information are often inaccurate leading to canceled orders. Customer service is seen as inadequate. Despite these issues, users appreciate the frequent discounts, gifts, and the variety of items available through the app.

Pros

Offers frequent discounts and gifts which users appreciate.
The app provides access to loyalty points and birthday gifts (though some users reported issues accessing these).
Users enjoy the variety of fashion items available for online shopping.

Cons

App frequently crashes, shows errors especially during checkout and sign-in processes.
Slow loading times and lagging make browsing and using the app frustrating.
System issues such as items showing in stock initially but later out of stock at checkout, incorrect pricing, and cart locking occur.
Technical problems prevent users from logging in or registering properly, including failure to receive email confirmations.
Customer service is reported as unhelpful or unresponsive, compounding user dissatisfaction.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.50

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70% (21)

Date	Author	Comment
2025-01-18	Al*****	Error in shipping method for home delivery when checking out in the app
Error in shipping method for home delivery when checking out in the app
2025-01-17	Gh*****	App frequently crashes and errors keep popping up at checkout and sign-in. Frustrating experience.
App frequently crashes and errors keep popping up at checkout and sign-in. Frustrating experience.
2025-01-16	Su*****	Worst shopping app I've ever used Always hangs when making the payment Always cancels items when I put alot of items in the cart and put them out of stock
Worst shopping app I've ever used Always hangs when making the payment Always cancels items when I put alot of items in the cart and put them out of stock
2025-01-09	Re*****	The app isn’t always accessible. Sometimes, when I open it and press the icon button, an error message appears.
The app isn’t always accessible. Sometimes, when I open it and press the icon button, an error message appears.
2024-12-27	Wa*****	Avoid them at all costs—absolutely terrible experience! Their system is a complete mess, and it seems like the people handling orders are either careless or unqualified. You’ll never get what you actually ordered or paid for. I ordered a Christmas gift, and not only did it arrive late, but it was also the wrong size. This is the third time in a single week that this has happened to me and my family! When I went to their store to request an exchange for the correct size, they rudely refused.
Avoid them at all costs—absolutely terrible experience! Their system is a complete mess, and it seems like the people handling orders are either careless or unqualified. You’ll never get what you actually ordered or paid for. I ordered a Christmas gift, and not only did it arrive late, but it was also the wrong size. This is the third time in a single week that this has happened to me and my family! When I went to their store to request an exchange for the correct size, they rudely refused.
2024-12-22	Ba*****	they don't have the name of my area for home delivery, i had to choose the closest to my house
they don't have the name of my area for home delivery, i had to choose the closest to my house
2024-12-07	Sa*****	I loved him very much. He constantly gives discounts and gifts
I loved him very much. He constantly gives discounts and gifts
2024-12-07	ju*****	I like the app but for really long time I cannot log into my account, even though I have reset my password and entering it correctly.
I like the app but for really long time I cannot log into my account, even though I have reset my password and entering it correctly.
2024-11-26	Sa*****	very slow. First show items in stock. later at checkout shows out of stock. bad
very slow. First show items in stock. later at checkout shows out of stock. bad
2024-11-24	Wa*****	I was about to use the app for the first time and there was sales going on 30% off on buying 5 items and 20% on 3 until 25th November. I added some items in the cart and faced one error for which i was trying to reach out customer service. i opened the app now and the offer us gone and today is 24/11/2024. Whyyy??? also the price shows different but when you open some products, it increases and sometimes when you add to cart, it changes. Very incorrect ALGORITHM.
I was about to use the app for the first time and there was sales going on 30% off on buying 5 items and 20% on 3 until 25th November. I added some items in the cart and faced one error for which i was trying to reach out customer service. i opened the app now and the offer us gone and today is 24/11/2024. Whyyy??? also the price shows different but when you open some products, it increases and sometimes when you add to cart, it changes. Very incorrect ALGORITHM.