Reviews of S-Miles Installer

By: Hoymiles Power Electronics Inc.

List of user reviews and ratings for S-Miles Installer

Total ratings

3.60 (Rating count: 2,377)

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Review summary

User feedback is mixed. Some praise recent DTU software updates and power control, but there are recurring issues with setup/auth, data accuracy, and reliability after updates. Common pain points include registration barriers, incorrect daily energy data, crashes or disconnects, a rough UI/ setup experience, and a preference for local data access over cloud solutions. Overall, improvements exist, but usability and reliability gaps remain.

Pros

DTU V00.06.05 update makes the system more useful.
Power control functionality works again.
The app is usable for DIY/basic monitoring.
Some users find the app nice or very good for light use.

Cons

Registration and region-based access issues: users cannot register or login, with country/VPN restrictions for DIY accounts.
Data accuracy and day-tracking problems: widgets not updating, daily energy calculated incorrectly, day alignment and even Jan 1970 date bug.
Reliability and connectivity problems after updates: crashes on some devices (e.g., Pixel 7), intermittent connections, and frequent GPS/location prompts.
Rough UI/UX and setup frustrations: unintuitive, rudimentary design, long setup, password length limits, and features like deleting plants being problematic.
Cloud dependence vs. desire for local data management: some users want local data control rather than relying on a cloud-based app.

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User Reviews

Recent rating average: 3.00

All time rating average: 3.60

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125% (15)

Date	Author	Comment
2026-05-29	B *****	Need faster updating 5 minutes seems long i hope they can get it down to a minute eventually
Need faster updating 5 minutes seems long i hope they can get it down to a minute eventually
2026-03-25	At*****	Übersichtlich, praktisch, informativ
Übersichtlich, praktisch, informativ
2026-01-14	Do*****	It's been telling me for about a month now that the app will soon be installed on my device. No sign of it yet. I spent about 16 hours convincing my PC to identify as an Android phone, downloaded numerous apps, and made a lot of fruitless calls to the installer of my PV system... Purelight Power on the West Coast. Now that the system is installed they don't seem too worried about acknowledging calls or Emails. The guys who plugged my DTU into the computer used a smartphone to test it and told me
It's been telling me for about a month now that the app will soon be installed on my device. No sign of it yet. I spent about 16 hours convincing my PC to identify as an Android phone, downloaded numerous apps, and made a lot of fruitless calls to the installer of my PV system... Purelight Power on the West Coast. Now that the system is installed they don't seem too worried about acknowledging calls or Emails. The guys who plugged my DTU into the computer used a smartphone to test it and told me