Reviews of HK Post

By: Hongkong Post, Hong Kong SAR Government App

List of user reviews and ratings for HK Post

Total ratings

4.43 (Rating count: 1,090)

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Review summary

Users find the HK Post app convenient and appreciate some of its core functions, but many report frequent crashes, login and registration issues, and poor functionality in postage calculation and tracking features. The app often relies on web views that don't render correctly, and the interface is inconsistently translated between English and Cantonese. These problems significantly affect usability and lead to frustration among users.

Pros

Convenient and comprehensive for some users
Easy to use interface for certain functions
Provides essential postal services
Has some positive feedback like 'Excellent' and 'Not too bad'

Cons

App frequently crashes or freezes
Unable to register or sign in using phone number or identity card number
Poor functionality: postage calculator and tracking features often don't work
App often redirects to website or displays blank screens instead of proper content
Partially translated interface with mixed languages causing confusion

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User Reviews

Recent rating average: 2.80

All time rating average: 4.43

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46% (11)

Date	Author	Comment
2026-06-11	Sa*****	Great
Great
2026-04-17	Ra*****	cannot open the app since last month
cannot open the app since last month
2025-12-05	Ne*****	poor, clumsy to find mailing services
poor, clumsy to find mailing services
2024-11-16	Ho*****	The app is nonfunctional. Can't even register using my phone number. The development of the software is a total waste of Hong Kong tax payers' money.
The app is nonfunctional. Can't even register using my phone number. The development of the software is a total waste of Hong Kong tax payers' money.
2024-01-04	As*****	乐色，查不了大陆的单子。什么垃圾政府有苹果没有安卓。
乐色，查不了大陆的单子。什么垃圾政府有苹果没有安卓。
2023-07-20	Li*****	Not helpful at all
Not helpful at all
2022-05-17	Ho*****	This App gives you a browser view, and some part of the information cannot be displayed properly. I will just use my mobile web browser.
This App gives you a browser view, and some part of the information cannot be displayed properly. I will just use my mobile web browser.
2021-09-19	Jo*****	Convenient and comprehensive
Convenient and comprehensive
2021-09-08	Mi*****	Excellent
Excellent
2021-08-05	Pa*****	Not too bad..
Not too bad..