Reviews of hipages - hire trusted tradies

By: hipages Pty Ltd App

List of user reviews and ratings for hipages - hire trusted tradies

Total ratings

2.57 (Rating count: 1,682)

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Review summary

Users appreciate the app for connecting quickly with tradies and receiving multiple quotes, with many tradies performing well. However, the app faces widespread criticism for poor stability, frequent crashes, buggy features, and a frustrating user interface. Customer service is often described as unhelpful or rude. Additionally, lead costs are viewed as high, and the lack of visible negative reviews hampers user trust. These issues cause dissatisfaction despite the app's potential advantages.

Pros

Effective in connecting users with tradies quickly.
Good for receiving multiple contractor quotes and choosing preferred tradespeople.
Tradies contacted through the app generally perform well when hired.
App enables easy job advertising and contractor response management.
Users have found some success and satisfaction using the service on multiple occasions.

Cons

App is unstable, crashes frequently, and has significant bugs (e.g., freezing, failures in messaging and photo uploads).
User interface issues including hidden or non-functioning menus and lack of essential features like editing jobs or closing jobs on some devices.
Poor customer support and unhelpful service when issues arise, including rude or dismissive responses.
High lead costs that do not guarantee quality or readiness of customers, leading to dissatisfaction with value.
Inability to view or post negative reviews of tradies, resulting in trust issues and poor trade vetting experience.

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User Reviews

Recent rating average: 1.80

All time rating average: 2.57

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58% (15)

Date	Author	Comment
2025-01-20	Po*****	Work horrible. Can't do anything apart from openning the job. You ant view tradies - doesn't load the page at all. And can't see job details.
Work horrible. Can't do anything apart from openning the job. You ant view tradies - doesn't load the page at all. And can't see job details.
2025-01-19	Am*****	Awful I can't access or log in my account it keeps saying error user band
Awful I can't access or log in my account it keeps saying error user band
2025-01-07	Da*****	Barely works. Can't upload photos. Can't message trades
Barely works. Can't upload photos. Can't message trades
2025-01-07	Mo*****	Do not recommend. App is unstable. The support is lacking. The password reset function does not effectively work. The quotation system does not provide any updates as it refer you to the app, but the app fails to load. Clearly not being maintained. Rang customer services which repeated an automated message to use the app.
Do not recommend. App is unstable. The support is lacking. The password reset function does not effectively work. The quotation system does not provide any updates as it refer you to the app, but the app fails to load. Clearly not being maintained. Rang customer services which repeated an automated message to use the app.
2025-01-06	Rh*****	Some customers are wondering why tradespeople arnt accepting their jobs. A good example why is HiPages Charging $113 for the lead to install three ceiling fans (electrician) 3 Electricians can accept the lead. So Hi Pages are banking $339 for your advertisement for help. The price to accept leads is getting way out of control. I would avoid this app. Should hipages need photos of the above statement, im happy to provide numerous examples.
Some customers are wondering why tradespeople arnt accepting their jobs. A good example why is HiPages Charging $113 for the lead to install three ceiling fans (electrician) 3 Electricians can accept the lead. So Hi Pages are banking $339 for your advertisement for help. The price to accept leads is getting way out of control. I would avoid this app. Should hipages need photos of the above statement, im happy to provide numerous examples.
2024-12-11	Ba*****	The app is useful until you get into a job with a trade that mess up things, you raise a dispute and you enter a negative review on him, no action will be taken against him and the review will not be displayed to warn others.
The app is useful until you get into a job with a trade that mess up things, you raise a dispute and you enter a negative review on him, no action will be taken against him and the review will not be displayed to warn others.
2024-11-15	Ge*****	App is okay, used Hi Pages a number of times. Originally used to get heaps of responses, now your lucky to get a single response.
App is okay, used Hi Pages a number of times. Originally used to get heaps of responses, now your lucky to get a single response.
2024-10-20	Ba*****	You click on any right side dotted hamburger menu options and it doesn't show the pop-up menu. It's hidden. Useless. Can't use it.
You click on any right side dotted hamburger menu options and it doesn't show the pop-up menu. It's hidden. Useless. Can't use it.
2024-10-19	So*****	I can't close a job on my pixel 7. I just get what looks like white bottom bar but nothing to action.
I can't close a job on my pixel 7. I just get what looks like white bottom bar but nothing to action.
2024-10-10	Ne*****	I found that it worked well. Put me in touch with 3 tradies within half an hour. One gave a very high quote, one didn't contact me, but the other seems good.
I found that it worked well. Put me in touch with 3 tradies within half an hour. One gave a very high quote, one didn't contact me, but the other seems good.