Wise Hotel Operations Services

The Wise HOS app is a powerful, integrated mobile solution designed to dramatically enhance efficiency, communication, and oversight within the hotel housekeeping sector. Working in conjunction with a centralized web-based management dashboard, Wise HOS provides tailored functionalities for both cleaning staff and supervisors, ensuring seamless daily operations, improved service delivery, and elevated guest satisfaction.

For Cleaning Staff (Cleaners):
Wise HOS empowers individual cleaners with intuitive tools to manage their daily assignments and track progress on the go.

Personalized Work Schedule: View your daily and weekly shifts and schedules at a glance, ensuring you're always informed about upcoming work.

Assigned Room & Public Area Management: Access a clear list of rooms and public areas assigned for cleaning, with details such as room number, category (e.g., Quad Room, Double Room), cleaning type (e.g., Regular Cleaning), and priority (e.g., Medium, High).

Start & Track Cleaning Tasks: Easily initiate cleaning tasks for individual rooms or public areas with a single tap. Track your progress with a dynamic counter showing remaining tasks.

Detailed Task Overview: View specific cleaning items for each area (e.g., "Clean shutters bathroom," "Clean the carpet") and mark them as complete as you go.

Task History & Status: Review your completed tasks with statuses like "Clean" and "Inspected," providing a clear record of your work.

Request & Reporting Tools:

Lost and Found: Easily report lost and found items.

Extra Time Request: Request additional time for tasks if needed.

DND (Do Not Disturb) & No Service: Mark rooms with "Do Not Disturb" or "No Service" status for proper handling.

Profile Management: Access personal profile details, manage holiday requests, and access terms, privacy, and help resources.

For Supervisors:

Wise HOS provides supervisors with comprehensive oversight and control over housekeeping operations, enabling effective management and real-time decision-making.

Real-time Task Monitoring: View the live status of all cleaning tasks across rooms and public areas, instantly seeing which tasks are "Completed" or "Pending." This includes visibility into tasks assigned to specific cleaners (e.g., "Cleaner: Noah Bakker").

Detailed Room Status & Updates: Access "Room Details" to view the current status of any room (e.g., "Inspected") and update its status as needed, ensuring accurate room availability.

Advanced Management Options: Tap on individual rooms to access a range of management tools, including:

Lost and Found: Review and manage reported lost and found items.

Extra Item Request: Handle requests for additional cleaning items or resources.

Extra Information: Add or view specific notes related to a room or task.

Change Assigned Cleaner: Reassign cleaning tasks to different staff members based on workload or priority.

Change Priority: Adjust the priority of cleaning tasks (e.g., from Medium to High).

Clean Room Found/Move: Update room status based on discovery or guest movement.

DND (Do Not Disturb) & No Service: Oversee and manage rooms with DND or No Service requests.

Assigned Cleaners Oversight: View and manage your team of assigned cleaners directly from your profile.

Extra Task Management: Handle and assign additional, unscheduled tasks efficiently.

Integrated with a Centralized Dashboard:

Wise HOS works seamlessly with a secure web-based dashboard (not part of this mobile app) where administrators or hotel management can:

Onboard and manage staff accounts.

Define and add all hotel rooms, public areas, and their specific cleaning requirements.

Set up and customize task categories, cleaning types, and priorities.

Wise HOS bridges the gap between management and on-the-ground cleaning staff, fostering transparent communication and maximizing operational efficiency for any hotel. It's the ultimate mobile tool for modern hospitality management, powered by a robust backend system.