Reviews of Hexnode UEM - Legacy

By: Mitsogo Inc App

List of user reviews and ratings for Hexnode UEM - Legacy

Total ratings

2.56 (Rating count: 166)

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Review summary

Users appreciate Hexnode UEM for its device management capabilities, easy navigation, and strong client relations. However, common issues include difficulties in removing the app and disenrolling devices, confusing setup processes especially around required 'server name', poor customer support, app crashes on newer Android versions, and concerns about privacy and intrusive monitoring.

Pros

Good launcher with easy navigation and minimal learning curve
Effective device management tool
Excellent client relations and customer engagement for those satisfied

Cons

Difficult removal and disenrollment issues leading to device lock
Poor and unhelpful customer support experience
Lack of intuitiveness and confusing setup, especially regarding 'server name' requirement
Crashing issues on newer Android versions (Pie)
Perception of intrusive monitoring and spying on workers

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User Reviews

Recent rating average: 1.90

All time rating average: 2.56

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55% (12)

Date	Author	Comment
2025-11-25	Ga*****	sucks, East money in the beginning until u reach $14.90 then the winnings are in cents
sucks, East money in the beginning until u reach $14.90 then the winnings are in cents
2024-12-17	Je*****	Cannot remove
Cannot remove
2024-09-01	Oc*****	It's a good launcher
It's a good launcher
2024-08-13	Wa*****	Spying on workers app
Spying on workers app
2024-02-26	St*****	Most obtrusive app ever.
Most obtrusive app ever.
2023-06-14	Na*****	After being told my device was disenrolled the app did not remove the policy from my phone and was told by support that there is nothing that can be done. Phone is basically a paperweight now and can not be factory reset or anything.
After being told my device was disenrolled the app did not remove the policy from my phone and was told by support that there is nothing that can be done. Phone is basically a paperweight now and can not be factory reset or anything.
2022-04-23	Gh*****	We were shopping for an MDM and about 8 hours after starting a trial, we received an email threatening to cancel our trial if we didn't provide a shopping list of information because the internal team couldn't verify.... were a 501(c) all our stuff is public, not sure how hard they looked. This rubbed us the wrong way and if their customer support team treats their potential clients like this, how do they treat fish they already landed.... This is for bigger numbers as well and was exactly what we were hunting for. Star Ratings Explanation: Customer service is -2 The Software itself about a 4
We were shopping for an MDM and about 8 hours after starting a trial, we received an email threatening to cancel our trial if we didn't provide a shopping list of information because the internal team couldn't verify.... were a 501(c) all our stuff is public, not sure how hard they looked. This rubbed us the wrong way and if their customer support team treats their potential clients like this, how do they treat fish they already landed.... This is for bigger numbers as well and was exactly what we were hunting for. Star Ratings Explanation: Customer service is -2 The Software itself about a 4
2020-12-01	Am*****	Awesome tool for device management. Super easy to navigate and very minimal learning curve.
Awesome tool for device management. Super easy to navigate and very minimal learning curve.
2020-11-06	So*****	Not intuitive
Not intuitive
2020-10-21	Is*****	Chat system has been down for the longest. They don't tell you when they remove features if you're thinking about upgrading to another editor. They suck up to you for hexnodecon but toss you a bone when you need help. No thanks. 👎
Chat system has been down for the longest. They don't tell you when they remove features if you're thinking about upgrading to another editor. They suck up to you for hexnodecon but toss you a bone when you need help. No thanks. 👎