great customer service from Harsh at Wembley. recommend to all. thankful for my new Mercedes
Overview
Features & Capabilities
User Growth & Download Statistics
- By:
- The Hertz Corporation
- Downloads:
- 15,823 77
- Rating:
- 2.68 (151)
6 new ratings
- Version:
- 5.19.0 Last updated: 2026-10-01
- Version code:
- 920
- Creation date:
- 2021-10-23
- Publisher country:
US
- Permissions:
- android.permission.ACCESS_COARSE_LOCATION Very high risk
- android.permission.ACCESS_FINE_LOCATION Very high risk
- android.permission.CAMERA Very high risk
- android.permission.READ_CONTACTS Very high risk
- android.permission.RECORD_AUDIO Very high risk
- android.permission.READ_CALENDAR High risk
- android.permission.READ_EXTERNAL_STORAGE High risk
- android.permission.WRITE_CALENDAR High risk
- android.permission.WRITE_EXTERNAL_STORAGE High risk
- android.permission.BLUETOOTH_CONNECT Moderate risk
- android.permission.ACCESS_COARSE_LOCATION Very high risk
- Size:
- 193.50MB
- Email:
- st*****@ufodrive.com
- Privacy policy:
- Full description:
- See detailed description
- Source:
- Google Play Store
- Data ingested on:
- 2026-11-05
- Compare stats and ranking:
-
Contact the developer
Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
- Developed by:
- The Hertz Corporation
- Google Play Store
- https://play.google.com/store/apps/details?id=com.hertz.driverApp
- Email:
- st*****@ufodrive.com
User Reviews
Reviewers commonly praise helpful staff and the car rental service. The most frequent complaints are unresponsive customer service, a buggy app that fails to sign in or resets during payment, and virtual key access problems that leave users locked out, especially without internet. Several users also report slow deposit refunds and unexpected charges. Overall sentiment is mixed, with many very negative reviews focused on the app and customer support.
Pros
- Friendly, helpful staff praised by multiple reviewers
- Happy with the car and service quality
- Simple, easy-to-use interface
Cons
- Customer service is hard to reach and often unresponsive
- App is buggy, laggy, and sometimes will not work or sign in
- Virtual key fails without internet, and users get locked out of cars
- Deposits and refunds are slow, and some users report money taken without refunds
Recent reviews
Booked a PCO weekly rental with Hertz and paid a £150 deposit but never got a car because of the registration phase as your account has to be validated. I did not receive any emails from Hertz not even to confirm my booking. I uploaded my documents and filled out the insurance form multiple times but there was no change. There is no UK customer service telephone number you have to email or use live chat. To summarise my experience it has felt like a SCAM and I have asked for a refund.
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