Reviews of Hello Paisa

By: Hello Group App

List of user reviews and ratings for Hello Paisa

Total ratings

3.80 (Rating count: 11,234)

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Review summary

Users praise Hello Paisa for its easy-to-use interface and perceived quality when functioning, but repeatedly report critical issues: flex accounts getting locked, slow support, unreliable payments and Payshap, prohibitive or undisclosed fees with poor refunds, and overall app reliability problems (network errors, crashes, PIN reset failures). These recurring problems dominate user feedback and erode trust.

Pros

Easy-to-use / user-friendly interface
Generally positive app quality when it works
Strong positive sentiment and occasional praise (e.g., 'the app is very good', 'best')

Cons

Flex account locked/disabled without warning, blocking funds
Poor customer support with delays and unhelpful responses
Payment and cash-out issues: inconsistent Payshap options, online payments failing, app crashes during payments
High or unclear transaction fees with refunds often not processed
App reliability problems: network errors, data dependency, PIN reset issues

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User Reviews

Recent rating average: 3.80

All time rating average: 3.80

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42% (161)

Date	Author	Comment
2026-08-11	Sy*****	l am not have they are adding flex and take 45r a month without informing us
l am not have they are adding flex and take 45r a month without informing us
2026-08-11	Ta*****	disappointed bank this one 😕
disappointed bank this one 😕
2026-08-08	me*****	good app
good app
2026-08-08	Ch*****	hello paisa customer care l have been calling them regarding my problem with the banking app l can't buy electricity they keep saying they are looking into it and call me back wch they never did now it's a month wat is your problem, l've never encountered this before
hello paisa customer care l have been calling them regarding my problem with the banking app l can't buy electricity they keep saying they are looking into it and call me back wch they never did now it's a month wat is your problem, l've never encountered this before
2026-08-07	Pa*****	Good
Good
2026-08-05	Ha*****	perfect
perfect
2026-08-02	Pe*****	I'm very disappointed why can't I purchase airtime anymore on this ?
I'm very disappointed why can't I purchase airtime anymore on this ?
2026-08-01	Li*****	how long does it take to verify an account, I have been waiting for 2 weeks now but nothing edit: account verified now thank you
how long does it take to verify an account, I have been waiting for 2 weeks now but nothing edit: account verified now thank you
2026-07-31	On*****	excellent service
excellent service
2026-07-31	Mo*****	good
good