Reviews of Hello Paisa

By: Hello Group App

List of user reviews and ratings for Hello Paisa

Total ratings

3.83 (Rating count: 11,166)

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Review summary

Users praise Hello Paisa for its easy-to-use interface and perceived quality when functioning, but repeatedly report critical issues: flex accounts getting locked, slow support, unreliable payments and Payshap, prohibitive or undisclosed fees with poor refunds, and overall app reliability problems (network errors, crashes, PIN reset failures). These recurring problems dominate user feedback and erode trust.

Pros

Easy-to-use / user-friendly interface
Generally positive app quality when it works
Strong positive sentiment and occasional praise (e.g., 'the app is very good', 'best')

Cons

Flex account locked/disabled without warning, blocking funds
Poor customer support with delays and unhelpful responses
Payment and cash-out issues: inconsistent Payshap options, online payments failing, app crashes during payments
High or unclear transaction fees with refunds often not processed
App reliability problems: network errors, data dependency, PIN reset issues

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User Reviews

Recent rating average: 3.80

All time rating average: 3.83

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44% (159)

Date	Author	Comment
2026-07-25	Fa*****	awesome
awesome
2026-07-24	Ch*****	can't complain 😁
can't complain 😁
2026-07-23	Ta*****	worst Bank when sending money home now its 24hrs after I send money back home but they hasn't received the money my spent the whole day waiting till now you're failing me, and app takes long to open not user friend where is money now in my account there is nothing back home nothing why are you holding money whilst my kids are hungry
worst Bank when sending money home now its 24hrs after I send money back home but they hasn't received the money my spent the whole day waiting till now you're failing me, and app takes long to open not user friend where is money now in my account there is nothing back home nothing why are you holding money whilst my kids are hungry
2026-07-22	Ju*****	mine it doesn't have statement option on the dashboard don't know what could be wrong 🤷
mine it doesn't have statement option on the dashboard don't know what could be wrong 🤷
2026-07-21	Ja*****	exceptional
exceptional
2026-07-21	Yv*****	Works very well
Works very well
2026-07-17	No*****	they don't do follow up on a case and the agents they have no knowledge of what they are doing, take 3 weeks just to answer your call
they don't do follow up on a case and the agents they have no knowledge of what they are doing, take 3 weeks just to answer your call
2026-07-16	Le*****	Excellent
Excellent
2026-07-16	Sh*****	Pin reset,no customer service 🤕 money trapped can't help
Pin reset,no customer service 🤕 money trapped can't help
2026-07-16	Ch*****	very good and reliable
very good and reliable