Reviews of Hello Food

By: YOLO Limited App

List of user reviews and ratings for Hello Food

Total ratings

2.17 (Rating count: 511)

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Review summary

Hello Food reviews are dominated by reliability and delivery problems. Many users face login/authentication failures, location and region restrictions, and apps that won’t load or sign out unexpectedly. Delivery can be slow and food arrives cold, with reports of dishonest drivers and long wait times. Customer support is often unavailable. A few notes of positivity exist around polite drivers and occasional substitutions, but overall sentiment is negative due to repeated, overlapping issues.

Pros

Delivery drivers are polite and, when on time, orders can arrive as expected.
Some users report the app is basic but usable and allows ordering when it works.
The app sometimes notifies about item substitutions and replacements when items are unavailable.

Cons

Login/authentication problems: users can’t sign in, password resets fail, or see errors like 'user does not exist'.
Location/address issues and regional restrictions: app limited to Trinidad and Tobago, cannot use desired Jamaica address, and shows irrelevant stores.
App reliability problems: frequent crashes, fails to load, signs users out, or kicks them out during use.
Delivery delays and food quality: orders take hours and often arrive cold.
Poor customer support: unresponsive chat, WhatsApp, and phone line with slow refunds or no resolution.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.17

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79% (56)

Date	Author	Comment
2026-06-18	Ga*****	App no longer works. says that theres no merchants available every time I open the app.
App no longer works. says that theres no merchants available every time I open the app.
2026-05-20	va*****	I had to call more than 6 times before they answered me
I had to call more than 6 times before they answered me
2026-05-08	Ma*****	I honestly dont get all the hate this is a good app with good fast service like honestly I get my food in between 20 to 40 minutes and thats honestly really good for a local app the service is also good
I honestly dont get all the hate this is a good app with good fast service like honestly I get my food in between 20 to 40 minutes and thats honestly really good for a local app the service is also good
2026-04-25	ke*****	Da app yah nuh ready a bomboclaat
Da app yah nuh ready a bomboclaat
2026-03-30	Da*****	Trash
Trash
2026-01-16	Gu*****	bad
bad
2025-12-02	Tr*****	App no longer working and can't update login information
App no longer working and can't update login information
2025-10-29	Ge*****	Seeing as I am not being given the option to rate on the app any more. Save yourself the frustration and order something else. They always claim you will get your order in 30 minutes you don't. It took over an hour for me to get cold food. The delivery driver kept calling and had me waiting outside for 20 minutes. And that's when they decide to accept your order. Last time I had to cancel my order because it was just sitting there. Deleting this app.
Seeing as I am not being given the option to rate on the app any more. Save yourself the frustration and order something else. They always claim you will get your order in 30 minutes you don't. It took over an hour for me to get cold food. The delivery driver kept calling and had me waiting outside for 20 minutes. And that's when they decide to accept your order. Last time I had to cancel my order because it was just sitting there. Deleting this app.
2025-10-12	Sh*****	The app no longer works. I'm able to login and order on the website but the app tells me user doesn't exist and it says there are no merchants near me. How is that possible when I'm able to order on the website?!? Roll back the last two updates cause they don't make any sense
The app no longer works. I'm able to login and order on the website but the app tells me user doesn't exist and it says there are no merchants near me. How is that possible when I'm able to order on the website?!? Roll back the last two updates cause they don't make any sense
2025-08-01	ly*****	App works sometimes. Currently asking me to enable "Location" which is already enabled..
App works sometimes. Currently asking me to enable "Location" which is already enabled..