Reviews of Hello Food

By: YOLO Limited

List of user reviews and ratings for Hello Food

Total ratings

2.17 (Rating count: 509)

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Review summary

Hello Food reviews are dominated by reliability and delivery problems. Many users face login/authentication failures, location and region restrictions, and apps that won’t load or sign out unexpectedly. Delivery can be slow and food arrives cold, with reports of dishonest drivers and long wait times. Customer support is often unavailable. A few notes of positivity exist around polite drivers and occasional substitutions, but overall sentiment is negative due to repeated, overlapping issues.

Pros

Delivery drivers are polite and, when on time, orders can arrive as expected.
Some users report the app is basic but usable and allows ordering when it works.
The app sometimes notifies about item substitutions and replacements when items are unavailable.

Cons

Login/authentication problems: users can’t sign in, password resets fail, or see errors like 'user does not exist'.
Location/address issues and regional restrictions: app limited to Trinidad and Tobago, cannot use desired Jamaica address, and shows irrelevant stores.
App reliability problems: frequent crashes, fails to load, signs users out, or kicks them out during use.
Delivery delays and food quality: orders take hours and often arrive cold.
Poor customer support: unresponsive chat, WhatsApp, and phone line with slow refunds or no resolution.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.17

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127% (56)

Date	Author	Comment
2026-06-18	Ga*****	App no longer works. says that theres no merchants available every time I open the app.
App no longer works. says that theres no merchants available every time I open the app.
2026-05-20	va*****	I had to call more than 6 times before they answered me
I had to call more than 6 times before they answered me
2026-05-08	Ma*****	I honestly dont get all the hate this is a good app with good fast service like honestly I get my food in between 20 to 40 minutes and thats honestly really good for a local app the service is also good
I honestly dont get all the hate this is a good app with good fast service like honestly I get my food in between 20 to 40 minutes and thats honestly really good for a local app the service is also good