By: Helium 10
List of user reviews and ratings for Helium 10 - Amazon Seller App
Total ratings
3.26 (Rating count: 452)
Review summary
Pros
- The app provides useful Amazon seller tools and metrics relevant for business growth.
- The user interface is clean and allows easy viewing of data on the go.
- Customer support has been able to resolve specific issues successfully for some users.
- App allows convenient product research from mobile devices, making it easier to work remotely or on the move.
- Helium 10 desktop software is highly regarded and users appreciate having the app as an additional resource.
Cons
- Frequent login problems, including getting logged out constantly and issues with the magic link login method, causing considerable user frustration.
- Unreliable or inaccurate data leading to incorrect profit reports and business decisions.
- Subscription and billing issues, including difficulty canceling subscriptions, being charged despite pauses or cancellations, and lack of refunds.
- Crashes and app instability, especially on older Android versions, along with bugs like blank pages or freezing on launch.
- Lack of key functionalities from desktop version, such as ability to type product searches directly in app or access analytical tools like Blackbox.
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User Reviews
Recent rating average: 1.20
All time rating average: 3.26
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-23 | I've been helium customer for years. Has helped me to grow my business in the beginning, but lost 1000s and 1000s because of their system. It shows as profit, we take action depending on the their data, suddenly after months it's shows as negative. Their data is unreliable. My cases are all open yet. After loosing my bulk money I'm not going to wait or expect them to correct. it's not going to help me anyways, because anytime it may change. Would rather go for other apps in the market. | ||
| I've been helium customer for years. Has helped me to grow my business in the beginning, but lost 1000s and 1000s because of their system. It shows as profit, we take action depending on the their data, suddenly after months it's shows as negative. Their data is unreliable. My cases are all open yet. After loosing my bulk money I'm not going to wait or expect them to correct. it's not going to help me anyways, because anytime it may change. Would rather go for other apps in the market. | |||
| 2023-11-17 | The Helium 10 login process makes the experience really awful, I am tired of constantly getting loged out every time I log in my pc browser, and I am not even log in from more devices other than this two. This getting to a point I don't even bother to use the app because I know I either get loged out in the app or about to in the browser if I log in from the app. Please improve this. Edit: months later, compete rubbish, and the service is insulting right now, lots of limitations | ||
| The Helium 10 login process makes the experience really awful, I am tired of constantly getting loged out every time I log in my pc browser, and I am not even log in from more devices other than this two. This getting to a point I don't even bother to use the app because I know I either get loged out in the app or about to in the browser if I log in from the app. Please improve this. Edit: months later, compete rubbish, and the service is insulting right now, lots of limitations | |||
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