Reviews of Heinen’s

By: Heinen's Grocery Store App

List of user reviews and ratings for Heinen’s

Total ratings

4.50 (Rating count: 207)

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Review summary

Users like Heinen’s brand and find online ordering/pickup convenient; several also praise the product browsing flow. Major complaints are unreliable pickup/delivery time selection, poor search/findability and lack of aisle/location info, and an app that feels like a glitchy web wrapper with missing filters and intermittent failures.

Pros

Convenient online ordering and curbside pickup that helps during busy hours.
Generally pleasant browsing experience for products (pop-up product views) and smooth basic shopping flow.
Positive sentiment toward Heinen’s store/brand; users like the store and app concept.

Cons

Pickup/delivery time selection is unreliable—times may display but cannot be chosen at checkout.
Search and findability are poor: searches require exact terms, items are missed, and there’s no aisle/location guidance.
App feels like a web wrapper with graphical glitches and incomplete categories/filters (e.g., missing sales/meat filters).
Unreliable behavior reported (app not working or failing intermittently).

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User Reviews

Recent rating average: 3.00

All time rating average: 4.50

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36% (4)

Date	Author	Comment
2024-10-21	La*****	I wish the Downtown Heinen's had a little more lower prices but overall I like Heinen's
I wish the Downtown Heinen's had a little more lower prices but overall I like Heinen's
2024-04-18	Pe*****	The app is no longer working
The app is no longer working
2024-03-17	Ro*****	This app sucks I want to shop the store and want their ads I would never order food online for pick-up or delivery I will pick my own food thanks
This app sucks I want to shop the store and want their ads I would never order food online for pick-up or delivery I will pick my own food thanks
2024-02-28	Wi*****	The app is useless for finding things in the store (other grocery store apps will tell you which aisle things are in, and some even bring up the store map with a marker showing the approximate shelf location.) The store computers obviously know where things are and about how many are still in stock, so it's a no-brainer to have the app pull that information in a search. I don't like to shop where they make it hard for you to find things, so we rarely shop there.
The app is useless for finding things in the store (other grocery store apps will tell you which aisle things are in, and some even bring up the store map with a marker showing the approximate shelf location.) The store computers obviously know where things are and about how many are still in stock, so it's a no-brainer to have the app pull that information in a search. I don't like to shop where they make it hard for you to find things, so we rarely shop there.
2023-11-15	Ko*****	It is very convenient to order and pick during busy hours!!!
It is very convenient to order and pick during busy hours!!!
2023-09-07	S.*****	Most of the time when I start shopping, the app tells me that there are delivery and pick up times available for the current day, but when I go to check out it tells me nothing is open for the current day. Kind of disappointing. I love Heinen’s, and I hope the app will improve. Edit: this happened again today (9/7). Started shopping with pick up times open, clicked back a second later, nothing open.... I realize spaces must fill up quickly, but not all of them all at once.
Most of the time when I start shopping, the app tells me that there are delivery and pick up times available for the current day, but when I go to check out it tells me nothing is open for the current day. Kind of disappointing. I love Heinen’s, and I hope the app will improve. Edit: this happened again today (9/7). Started shopping with pick up times open, clicked back a second later, nothing open.... I realize spaces must fill up quickly, but not all of them all at once.
2023-05-17	Li*****	💖
💖
2023-03-29	Me*****	I could not select a time. Available times for the day displayed, but I could not change it from the default
I could not select a time. Available times for the day displayed, but I could not change it from the default
2023-03-16	Ju*****	Only just downloaded it and have yet to use it for its designed function - buying online- but so far it's the best shopping/retail app I've ever used. I love that opening products open in a sort of pop-up window you simply X out of, instead of having to go back (and then going back too far and having to resubmit your search, etc). Look forward to exploring more, and will likely update my review.
Only just downloaded it and have yet to use it for its designed function - buying online- but so far it's the best shopping/retail app I've ever used. I love that opening products open in a sort of pop-up window you simply X out of, instead of having to go back (and then going back too far and having to resubmit your search, etc). Look forward to exploring more, and will likely update my review.
2023-03-04	Sa*****	Search terms need to be incredibly specific to find what you're looking for, and even then searches don't always pull up results for items I know they carry.
Search terms need to be incredibly specific to find what you're looking for, and even then searches don't always pull up results for items I know they carry.