HEEL TPA

Heel TPA — your health insurance, in your pocket

The official Heel TPA member app helps you manage your health insurance policy anytime, anywhere. Sign in securely with your membership number and PIN, then access your policy details, digital ID card, claims, providers, prescriptions, and account activity in one place.

Dashboard & account • Personalized home screen with your plan, policy expiry, and account overview
• Track in-patient and out-patient spending against your limits
• View recent claims activity and open detailed utilization reports
• Generate OTPs quickly for yourself or dependants
• Receive alerts for ongoing prescription orders and new messages
• Read health news and wellness articles

Digital E-Card • View your Heel TPA membership card on your phone
• Tap to flip the card and access member details when needed

Claims • View claims history for you and your dependants
• Switch easily between family members on your policy

Providers • Search and browse accredited hospitals, clinics, and pharmacies
• See facility details and check whether your policy covers a provider
• Refresh the provider list and find facilities near you

Prescriptions • Buy medicine and upload prescriptions from participating pharmacies
• Track ongoing and past orders
• Set your delivery location and manage preferred pharmacies
• Access the help center for prescription and delivery support

Refunds • Submit refund requests with receipts and supporting documents
• Track the status of your submitted refunds

Policy & profile • View your policy and member information
• Edit your profile and manage dependants
• Submit and track profile update requests
• Change your PIN and use biometric login for faster, secure access

Support & feedback • Send feedback or log complaints
• View your submitted feedback and responses
• Contact Heel TPA by phone, email, or visit our office location

Security Your account is protected with PIN login and optional fingerprint or Face ID unlock for sensitive actions such as viewing utilization reports.

Who is this app for? Heel TPA members and their dependants who want easy access to policy information, provider search, claims, refunds, digital ID cards, and prescription services.

Need help? Use Contact Us in the app or visit heeltpa.net