Reviews of OmniLogic

By: Hayward Industries, Inc App

List of user reviews and ratings for OmniLogic

Total ratings

3.42 (Rating count: 1,319)

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Review summary

Many users of the OmniLogic Android app report frequent connectivity issues, with the app regularly losing connection to the router and controller. These disconnects often require manual resets or reboots. The interface can be confusing, and changes made via the app may not save promptly or at all. Notifications are limited, lacking alerts for critical events like power outages. Although some users praise its useful remote control capabilities and customer support, the dominant feedback highlights frustration over reliability and inconsistent support.

Pros

Convenient and useful for monitoring system status remotely.
Some users noted the app is generally fine and has improved features compared to competitors.
Customer support was responsive and helpful for some users, resolving issues promptly.
The app allows for control over various pool equipment settings.
Users appreciate the concept of full control over their pool system from their phone.

Cons

Frequent and persistent connectivity issues with the router and controller, causing app to disconnect regularly.
App often fails to stay connected or reconnect automatically, requiring system or app resets.
User interface is non-intuitive, and changes can be lost or take a long time to apply.
Notifications and alert features are insufficient, lacking push notifications for important events like power outages.
Customer support is often unresponsive or ineffective according to many users, leading to frustration.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.42

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32% (32)

Date	Author	Comment
2026-08-23	Ti*****	After last update application doesn't save account privileges. Edit: Application updated and now works. Edit2: same issue again: application doesn't save account privileges....I also had to downgrade firmware because the last one after few days went offline, even the control panel is LAN wired, so, I had to reboot manually the whole system weekly...
After last update application doesn't save account privileges. Edit: Application updated and now works. Edit2: same issue again: application doesn't save account privileges....I also had to downgrade firmware because the last one after few days went offline, even the control panel is LAN wired, so, I had to reboot manually the whole system weekly...
2026-08-20	Je*****	hacked
hacked
2026-08-01	Ra*****	I love the convenience.
I love the convenience.
2026-07-30	br*****	app doesnt send notifications of changes, have to physically go in every time to check
app doesnt send notifications of changes, have to physically go in every time to check
2026-07-29	Ar*****	disconnects often
disconnects often
2026-07-29	Eu*****	useless... controller doesn't connect to the network. tried multiple times using various methods including updating/rebooting my router, reconfiguring the omni controller etc. No luck.
useless... controller doesn't connect to the network. tried multiple times using various methods including updating/rebooting my router, reconfiguring the omni controller etc. No luck.
2026-07-24	Da*****	doesn't always work with the phone ap, even when there is a 98 percent connection to the router. I've restarted my phone, the router, and the controller, just wants to quit working randomly. however, when it does work, its great. Omni logic needs to get there software application improved. its quite ridiculous when you depend on the ap to turn on/off the pump remotely when backflushing the filter.
doesn't always work with the phone ap, even when there is a 98 percent connection to the router. I've restarted my phone, the router, and the controller, just wants to quit working randomly. however, when it does work, its great. Omni logic needs to get there software application improved. its quite ridiculous when you depend on the ap to turn on/off the pump remotely when backflushing the filter.
2026-07-18	4a*****	Pretty good app. But I'd love to see ORP readings on the app regardless of chlorinator mode (duty cycle mode or orp based mode ). Orp value should always be shown in the app... Just like the browser web based interface which always shows orp.
Pretty good app. But I'd love to see ORP readings on the app regardless of chlorinator mode (duty cycle mode or orp based mode ). Orp value should always be shown in the app... Just like the browser web based interface which always shows orp.
2026-07-09	Jo*****	So nice to be able to see our actual backyard temp and control our pool with a smart phone. 5 years later still love it!
So nice to be able to see our actual backyard temp and control our pool with a smart phone. 5 years later still love it!
2026-07-01	Br*****	does not control spillover as it did previously!
does not control spillover as it did previously!