Reviews of HailTrace

By: HailTrace App

List of user reviews and ratings for HailTrace

Total ratings

2.95 (Rating count: 139)

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Review summary

Users praise HailTrace's desktop version and value the app as a force multiplier for sales and restoration work. However, many face frequent app crashes, login problems, and find the app unintuitive and slow to respond. Subscription and data access issues persist, with some users unable to view appropriate hail events. While customer support receives positive feedback, overall user experience suffers due to technical issues and poor app stability.

Pros

The desktop version of HailTrace is highly regarded and effective.
The app provides valuable information for sales teams and restoration companies, acting as a useful tool for hail tracking.
Customer support has been praised for timely and helpful responses, including one-on-one sessions to set up accounts.

Cons

Frequent app crashes and freezing during use.
Difficulties logging in or registering accounts; login issues are common among users.
The app is slow, unintuitive, and complicated to use, with a steep learning curve due to lag and control issues.
Subscription and access issues, including inability to access features despite having paid subscriptions or being told subscriptions cover certain cities.
Map details are sometimes inaccurate or incomplete, and notifications sometimes show irrelevant city data.

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User Reviews

Recent rating average: 2.30

All time rating average: 2.95

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50% (10)

Date	Author	Comment
2024-09-05	Ta*****	The Phone app is not functional due to the lag. The controls don't seem very intuitive and because of the lag, I really don't have the patience to learn how to use it. I gave it 3 stars because the computer desktop version of Hail trace is so good. I honestly Just take a screenshot from my desktop before I go out rather than using the Phone app.
The Phone app is not functional due to the lag. The controls don't seem very intuitive and because of the lag, I really don't have the patience to learn how to use it. I gave it 3 stars because the computer desktop version of Hail trace is so good. I honestly Just take a screenshot from my desktop before I go out rather than using the Phone app.
2024-07-08	Ri*****	Not happy at this point in time!~ My Restoration company provided all field reps with access to this tool. I've been testing it for 3 hours now and I can't delete contacts, can't create campaigns, can't update anyting .. Its very annoying since I know this tool can be very useful in hail canvassing and many other thing. My company has purchased full subscriptions so I don't know why us reps cannot access updates and create campaigns.
Not happy at this point in time!~ My Restoration company provided all field reps with access to this tool. I've been testing it for 3 hours now and I can't delete contacts, can't create campaigns, can't update anyting .. Its very annoying since I know this tool can be very useful in hail canvassing and many other thing. My company has purchased full subscriptions so I don't know why us reps cannot access updates and create campaigns.
2024-06-26	Li*****	Hail Trace has been an invaluable asset to our organization. Their teams are highly skilled and adept at conveying complex information in a clear and accessible manner, enabling rapid and effective learning across all levels of our workforce. We express our sincere gratitude for their exceptional contributions.
Hail Trace has been an invaluable asset to our organization. Their teams are highly skilled and adept at conveying complex information in a clear and accessible manner, enabling rapid and effective learning across all levels of our workforce. We express our sincere gratitude for their exceptional contributions.
2024-05-13	Je*****	Very Helpful! Hailtrace is a great tool that can be a big force multiplier for your sales team, and they back up their product with a LOT of support.
Very Helpful! Hailtrace is a great tool that can be a big force multiplier for your sales team, and they back up their product with a LOT of support.
2024-05-05	Re*****	Wouldn't recognize that passwords matched (exactly!) with all required characters, capitol letters and numbers. I tried over and over. No use. I created a password of at least 8 characters. Nope I tried using 2 different email addresses but still not use. I checked that I accepted the terms, no dice It wouldn't let me complete registration no matter what I did. I'll have to find a different app that will let me track hail and decibel levels within the storms
Wouldn't recognize that passwords matched (exactly!) with all required characters, capitol letters and numbers. I tried over and over. No use. I created a password of at least 8 characters. Nope I tried using 2 different email addresses but still not use. I checked that I accepted the terms, no dice It wouldn't let me complete registration no matter what I did. I'll have to find a different app that will let me track hail and decibel levels within the storms
2024-04-27	Da*****	Will you please fix your app. I use this for my business, and it crashes. The buttons stop working half the time, and i have to go out and back in half the time to restart.
Will you please fix your app. I use this for my business, and it crashes. The buttons stop working half the time, and i have to go out and back in half the time to restart.
2023-12-10	Ke*****	App shows notifications outside of my assigned cities. App doesn't allow me to see the events in my chosen cities. When trying to view events in my chosen cities the app says "outside of subscription area". Worthless as it stands
App shows notifications outside of my assigned cities. App doesn't allow me to see the events in my chosen cities. When trying to view events in my chosen cities the app says "outside of subscription area". Worthless as it stands
2023-10-23	Jo*****	This app has great potential. But oof. Multiple hail swath maps loaded at the same time which is one of the biggest features of this map so I can cross-reference storm dates commonly cause the app to crash. Frustrating to use slow to load.
This app has great potential. But oof. Multiple hail swath maps loaded at the same time which is one of the biggest features of this map so I can cross-reference storm dates commonly cause the app to crash. Frustrating to use slow to load.
2023-04-06	Au*****	I have this app for work. About 3 months ago it wouldn't let me log in no matter what so I Uninstalled it. My boss said I should try to install it again so I did. I try logging in with my account said the email I used was not associated with an account or was expired and to please register. So I did. Used same info, clicked register, said account already associated please log in. There's nothing else I can do so I guess I'm Uninstalling it AGAIN.
I have this app for work. About 3 months ago it wouldn't let me log in no matter what so I Uninstalled it. My boss said I should try to install it again so I did. I try logging in with my account said the email I used was not associated with an account or was expired and to please register. So I did. Used same info, clicked register, said account already associated please log in. There's nothing else I can do so I guess I'm Uninstalling it AGAIN.
2022-11-15	se*****	DO NOT BUY HAILTRACE!!! THEY ARE ALL TALK WITH NO FOLLOW-UP. they forced me to buy a 1 year contract. But told me that off the record if I needed to cancle because it wasn't working out, they would refund me. A few months go by and I realize I only used it for one month and then it just didn't work for me. So I called them and asked them not even for a rebate, but to put my account on hold and allow me to turn it back on when I am better able to use the app. They refused.
DO NOT BUY HAILTRACE!!! THEY ARE ALL TALK WITH NO FOLLOW-UP. they forced me to buy a 1 year contract. But told me that off the record if I needed to cancle because it wasn't working out, they would refund me. A few months go by and I realize I only used it for one month and then it just didn't work for me. So I called them and asked them not even for a rebate, but to put my account on hold and allow me to turn it back on when I am better able to use the app. They refused.