Reviews of AJ by Gympass

By: Gym Services Online S.L.

List of user reviews and ratings for AJ by Gympass

Total ratings

4.08 (Rating count: 3,291)

Review summary

Pros

Great concept and idea behind the app
Allows access to a diverse set of fitness classes
Friendly and responsive customer support

Cons

App is user-unfriendly and hard to navigate
Frequently crashes and has technical issues
Booking process is tedious and sometimes unavailable

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User Reviews

Recent rating average: 2.20

All time rating average: 4.08

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Date	Author	Rating	Comment
2022-11-07	Th*****		Please fix the app and also make it more user friendly. When selecting to see all classes from 19h, it only shows me classes that start from 19h, but not later. This does not happen with 18h or 20h for example. Can you please also add the possibility to sort by distance, or select the radius? I don't see why I need to scroll through tons of classes that are 5-10km away from me. How about instant booking? I'm tired of waiting for my booking request to never get accepted nor rejected by the venue
Please fix the app and also make it more user friendly. When selecting to see all classes from 19h, it only shows me classes that start from 19h, but not later. This does not happen with 18h or 20h for example. Can you please also add the possibility to sort by distance, or select the radius? I don't see why I need to scroll through tons of classes that are 5-10km away from me. How about instant booking? I'm tired of waiting for my booking request to never get accepted nor rejected by the venue
2022-05-11	SU*****		I think the concept behind the app is great. My only comment is that the majority of studios and places don't have their classes shown, which means you need to individually contact them to find this out - would be a much better experience if they just had it available on here (for booking and cancelling too!)
I think the concept behind the app is great. My only comment is that the majority of studios and places don't have their classes shown, which means you need to individually contact them to find this out - would be a much better experience if they just had it available on here (for booking and cancelling too!)
2021-10-23	Ta*****		Overall a great idea but the execution is a bit lacking. The majority of studios / gyms in Barcelona require you to contact them via WhatsApp / phone / email to reserve, the schedules are not available via the app and it's actually NOT possible to copy paste phone numbers, links or emails from the description, essentially making it a huge hassle go contact these centers. I'm not completely dissatisfied with the Andjoy service, but I think the team could do a lot more go make access easier.
Overall a great idea but the execution is a bit lacking. The majority of studios / gyms in Barcelona require you to contact them via WhatsApp / phone / email to reserve, the schedules are not available via the app and it's actually NOT possible to copy paste phone numbers, links or emails from the description, essentially making it a huge hassle go contact these centers. I'm not completely dissatisfied with the Andjoy service, but I think the team could do a lot more go make access easier.

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