Gubal Admin

Gubal Admin — the official operations app for Gubal, a tuk-tuk ride-hailing service in Iraq.

This app is designed for authorized Gubal staff and approved regional agents. Sign-in requires official credentials issued by the company; self-registration is not supported.


■ What you can do in this app

Live operations dashboard
Track service health in real time: active drivers, ongoing rides, daily revenue, and open complaints.

Driver management
Review new driver applications, verify uploaded documents, activate accounts, and monitor driver performance.

Payment review
Approve wallet top-up receipts, review WAYL transactions, and process driver onboarding payments.

Support tickets and complaints
Receive complaints from riders and drivers, respond directly within the app, and keep an auditable record of decisions.

Notifications
Send push notifications to drivers and riders, either immediately or on a schedule, and monitor delivery metrics.

Emergency alerts
Receive emergency alerts from users and track them on the map the moment they occur.

Zone reports
View zone-level statistics and trends to help management make informed decisions.


■ Tools for regional agents
- Manage drivers in your zone and follow their status.
- Receive cash from drivers and instantly convert it into wallet balance.
- Settle monthly dues with the company through WAYL or a bank receipt.
- Provide local support to drivers before escalating issues to central management.


■ Security and privacy
- Secure email-and-password sign-in with server-side password hashing.
- All traffic is encrypted in transit using modern TLS protocols.
- Multi-tier permissions based on role (central admin, agent, sub-admin).
- Any user can request deletion of their account and data from within the app.
- Employee data is never shared with third parties for advertising or marketing.


■ Requirements
- A phone running Android 7.0 or higher.
- Official credentials issued by Gubal.
- A stable internet connection.


■ Important note
This app is not open for public sign-up. If you install it without being an authorized Gubal employee or agent, you will not be able to create an account or sign in.
If you are a tuk-tuk driver and would like to work with Gubal, install the "Gubal Captain" app.
If you are a rider looking to book a trip, install the "Gubal" rider app.


■ Support
Authorized users can reach the central team through the in-app support section.

Gubal — a licensed Iraqi service, operated by Iraqis.