Reviews of KeyWe(old)

By: SESAME LAB CORP.

List of user reviews and ratings for KeyWe(old)

Total ratings

2.93 (Rating count: 337)

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Review summary

User reviews of the KeyWe(old) Android app highlight that while the lock hardware is considered reliable and the app provides valuable remote control features, the app itself is often plagued by connectivity problems, frequent crashes, and a non-intuitive interface. Multiple users face issues with Bluetooth pairing, slow or failed loading screens, and limited features for managing RFID and fingerprint access. Although the company's support helps some users resolve app problems, overall customer service and in-app help content are insufficient. Users desire improvements in app stability, UI design, and expanded functionality to enhance their experience.

Pros

The lock hardware is generally well received and considered good by users.
The app allows remote access to the lock, especially through the WiFi bridge, providing convenience when users are away from home.
When functioning properly, the app works well and users find it a great companion to the lock device.
The app offers useful functions such as smart open and access logs, appreciated by many users.
The customer support team is responsive to some extent, assisting users in troubleshooting app issues.

Cons

The app suffers from frequent connectivity issues, especially with Bluetooth connections to the lock or gate.
Users report that the app often gets stuck on loading screens or fails to load completely.
Critical functions such as remote password changes, RFID/NFC card registration, and fingerprint management are either limited or unreliable.
The app's user interface is not intuitive; important features like NFC card registration are hidden and not user-friendly.
App notifications and alerts can be intrusive or buggy, such as constant phone vibrations and inaccurate access history logs.
The app lacks detailed FAQs and adequate customer support contact options, frustrating users seeking help.

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User Reviews

Recent rating average: 1.00

All time rating average: 2.93

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56% (30)

Date	Author	Comment
2026-04-11	Ab*****	never reply my email to reset the password now I cannot use it
never reply my email to reset the password now I cannot use it
2025-06-13	An*****	I had a problem signing into my account...please help
I had a problem signing into my account...please help
2024-12-03	Te*****	I tried many time to find out my password but still unable to get it. Even tried to register new account also can't do it. Please advise how to create a new account with the same phone number or email address. 😒
I tried many time to find out my password but still unable to get it. Even tried to register new account also can't do it. Please advise how to create a new account with the same phone number or email address. 😒
2024-07-17	AM*****	Android app keeps crashing
Android app keeps crashing
2024-07-08	al*****	Android phone go to hell use this app Only rich person with iphone can use..full stopp
Android phone go to hell use this app Only rich person with iphone can use..full stopp
2024-06-06	Ni*****	Door lock cannot be deleted from app, wifi bridge stopped working. Really disappointing
Door lock cannot be deleted from app, wifi bridge stopped working. Really disappointing
2023-08-28	Be*****	After setup noticed that there were no battery indicator. What is going on?
After setup noticed that there were no battery indicator. What is going on?
2023-08-12	St*****	The recent update not only cause my account to not be able to log in, it no longer works with the location unlock method. Totally pointless and wasted money on the locks from 'My Digital Lock'
The recent update not only cause my account to not be able to log in, it no longer works with the location unlock method. Totally pointless and wasted money on the locks from 'My Digital Lock'
2023-04-20	Ed*****	App crashed...
App crashed...
2023-02-24	MS*****	App kept closing everytime I open it. Unable to use at all
App kept closing everytime I open it. Unable to use at all