Reviews of GreyStone Power

By: GreyStone Power Corporation

List of user reviews and ratings for GreyStone Power

Total ratings

4.05 (Rating count: 197)

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Review summary

Users generally appreciate the app's ease of use and ability to keep them informed about their electric bills. However, numerous reviews mention persistent technical issues including server connection failures, payment errors, inability to update payment methods, and overall bugs and slowness. The recent downtime and glitches have caused frustration as users cannot reliably pay their bills through the app. Additionally, the convenience fee for paying by card is widely disliked, as customers view it as unnecessary and unfair, especially during challenging times like the pandemic.

Pros

App is easy to use and convenient for paying electric bills.
Keeps users up to date on billing information.
App has historically worked well for some users over multiple years.

Cons

App frequently fails to connect to server, especially recently.
Payments often fail or show errors, causing inconvenience and uncertainty.
Cannot change or update payment information within the app.
Users experience glitches, slow performance, and apparent bugs.
App charges a convenience fee for payments, which users find unfair and inconvenient.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.05

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60% (12)

Date	Author	Comment
2022-10-30	Ca*****	The new Greystone app is great, but recently I keep getting a message to update the app, but there is no option to update it.
The new Greystone app is great, but recently I keep getting a message to update the app, but there is no option to update it.
2022-07-20	Gr*****	App is very easy to use and convenient for paying your electric bill.
App is very easy to use and convenient for paying your electric bill.
2022-05-18	Co*****	The app is way too slow. Paying can be glitchy. You can't change payment info. It's 2022 how you have a non functioning app is beyond me.
The app is way too slow. Paying can be glitchy. You can't change payment info. It's 2022 how you have a non functioning app is beyond me.
2022-02-18	Ca*****	Awful..everytime I use the app, I get an error message when I try to pay the bill...horrible user interface..
Awful..everytime I use the app, I get an error message when I try to pay the bill...horrible user interface..
2022-02-15	La*****	When I'm adding money to my account it always give me a failure to add money message and I have to resubmit it
When I'm adding money to my account it always give me a failure to add money message and I have to resubmit it
2022-02-04	Ma*****	Thank you for the app. However when can we see a more user friendly version? The app seems buggy at times, but for the most part the app does not look like much thought was put into appearance and user friendliness. When can we see improvements on this topic?
Thank you for the app. However when can we see a more user friendly version? The app seems buggy at times, but for the most part the app does not look like much thought was put into appearance and user friendliness. When can we see improvements on this topic?
2021-09-25	Ja*****	Completely buggy. I always get a failure notice when paying my bill and usually have to wait a day to see if it actually took payment or not. Also won't let me change payment methods so it has a card on file that hasn't been good for two years.
Completely buggy. I always get a failure notice when paying my bill and usually have to wait a day to see if it actually took payment or not. Also won't let me change payment methods so it has a card on file that hasn't been good for two years.
2021-05-10	Ch*****	Can't even log in to this app. Won't let you highlight the ID or password box. I've Uninstalled it twice and the same thing. Absolutely nothing. It will let me check the box's if I want it to remember.
Can't even log in to this app. Won't let you highlight the ID or password box. I've Uninstalled it twice and the same thing. Absolutely nothing. It will let me check the box's if I want it to remember.
2020-11-20	Je*****	Been using this app for almost 3 years now. Normally don't have issues with it. But it keeps me up to date on my bill
Been using this app for almost 3 years now. Normally don't have issues with it. But it keeps me up to date on my bill
2020-08-16	Do*****	Like many have said, the app isn't working and neither is the website. How are we to pay our bill?! Please fix.
Like many have said, the app isn't working and neither is the website. How are we to pay our bill?! Please fix.