Reviews of 롯데렌터카 G car - 그린카의 새 이름

By: GreenCar App

List of user reviews and ratings for 롯데렌터카 G car - 그린카의 새 이름

Total ratings

4.13 (Rating count: 48,212)

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Review summary

User reviews are mixed. Many praise the app for being easy to use and convenient for renting, especially when traveling, and some cite good value. However, repeated major issues abound: frequent crashes and instability; identity verification difficulties, especially for foreigners and long names; poor and unresponsive customer service; disruptive policy changes and feature removals; and payment/refund problems.

Pros

Easy to use and user-friendly booking and return process.
Perceived value with reasonable price and benefits for users.
Travel-friendly and convenient for on-the-go rentals, especially during business trips.

Cons

Frequent app crashes and instability (crashes, login failures, white screens, post-update issues).
Identity verification failures and restrictions for foreigners/long foreign names, causing rental inability.
Poor, unresponsive customer support with slow or no responses.
Frequent policy/feature changes that reduce user benefits and complicate use.
Payment issues and refund processing difficulties.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.13

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65% (41)

Date	Author	Comment
2026-07-06	Ry*****	좋어여
좋어여
2025-12-24	Ak*****	good
good
2025-12-19	Wo*****	인증이 안됨
인증이 안됨
2025-04-23	깃쫄*****	좋은 서비스와 많은 혜택
좋은 서비스와 많은 혜택
2025-04-14	Sa*****	it is really really bad app I have experienced my life. the customer center does not about whole system and just waste of my time.
it is really really bad app I have experienced my life. the customer center does not about whole system and just waste of my time.
2025-01-13	So*****	앱이 몇시간째 먹통이에요. 예전에도 그랬는데 이렇게 앱이 먹통되면 어떻게 해야합니까
앱이 몇시간째 먹통이에요. 예전에도 그랬는데 이렇게 앱이 먹통되면 어떻게 해야합니까
2024-12-22	Tw*****	앱 버그가 너무많네
앱 버그가 너무많네
2024-11-29	G *****	잦은 대여정책 변경에 더해 그린패스 이용자들 혜택은 정택 변경마다 줄어들기만 함
잦은 대여정책 변경에 더해 그린패스 이용자들 혜택은 정택 변경마다 줄어들기만 함
2024-11-29	To*****	Well the price is right and i really enjoy it. Its very easy to use i always use greencar when going to the province .
Well the price is right and i really enjoy it. Its very easy to use i always use greencar when going to the province .
2024-10-07	Mu*****	버그가 있는 한국 렌터카 앱입니다. 이름이 길면 면허를 확인하지 않기 때문에 사용할 수 없습니다.
버그가 있는 한국 렌터카 앱입니다. 이름이 길면 면허를 확인하지 않기 때문에 사용할 수 없습니다.