Reviews of Opt+ Prepaid Card

By: CURO Management LLC

List of user reviews and ratings for Opt+ Prepaid Card

Total ratings

2.04 (Rating count: 444)

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Review summary

The Opt+ Prepaid Card app is criticized by many users for login and account setup issues, poor transaction history accuracy, and app crashes. Despite these problems, users appreciate that the card functions like a typical debit card for purchases and ATM withdrawals. Customer support is mixed, with some positive interaction through phone lines but frequent complaints about unhelpful support via the app. Overall, the app is seen as unreliable and frustrating to use, leading some users to consider switching services.

Pros

Allows ATM withdrawals and purchases at stores, gas stations, and online like a typical debit card.
Linked to loans and can be loaded with cash at certain locations.
Service is appreciated by some users when it works, with occasional positive comments about customer service phone support.

Cons

App frequently fails to let users log in or create accounts due to poor design and missing buttons.
Transaction history is inaccurate or significantly delayed in updating.
Password and username retrieval processes are broken or difficult to use.
Multiple users report app crashes, freezes, or app not functioning at all after updates.
Customer support via app is inadequate; users report being hung up on or getting no resolution for long periods.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.04

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43% (57)

Date	Author	Comment
2023-08-12	An*****	None of your business
None of your business
2023-06-29	Ne*****	Bad service
Bad service
2022-10-25	Qu*****	This app does not work with Note +10 plus
This app does not work with Note +10 plus