Reviews of Go X - Ride the Future

By: Go X App

List of user reviews and ratings for Go X - Ride the Future

Total ratings

4.21 (Rating count: 1,511)

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Review summary

User reviews of Go X app show a split experience. Multiple users praise the app's user-friendly interface, variety of advanced electric vehicles, and eco-friendly urban transport options. However, many users report serious issues including unexpected and delayed charges, poorly maintained or unsafe scooters, app malfunctions, and difficulties with customer service and account management. Safety concerns and misleading pricing were repeatedly mentioned, along with trouble deleting accounts or removing payment information. Overall, while the concept and app design seem promising, operational and service problems have led to widespread dissatisfaction among many users.

Pros

App has a range of advanced electric vehicles to rent including 2-wheel and 3-wheel scooters.
Some users find the app user-friendly with an intuitive interface and good filters for finding vehicles.
App provides a seamless rental process and real-time updates on vehicle locations.
Offers a convenient and eco-friendly urban transportation alternative.
Some users experienced good customer support and resolution of issues after contact.

Cons

Frequent unexpected or delayed charges, including surge fees and weekly fees without clear explanation.
Scooters often broken, unsafe, or poorly maintained, leading to bad experiences and safety concerns.
App issues such as freezing, inability to end rides properly, and difficulty deleting accounts or removing credit card info.
High prices and misleading pricing such as per minute charges without clear disclosure.
Poor customer service responsiveness and difficulty getting refunds or support.

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User Reviews

Recent rating average: 3.30

All time rating average: 4.21

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58% (45)

Date	Author	Comment
2026-08-17	El*****	I enjoyed the ride, however it says $1 to go but doesn't give you the total for hourly price. and knowing is everything.
I enjoyed the ride, however it says $1 to go but doesn't give you the total for hourly price. and knowing is everything.
2026-08-07	Ad*****	pretty simplistic and garbage app. you can't handle any problems. I am in honolulu. it says it can't process payment even though nothing is wrong with any of my credit cards. no support, no info to fix it. nothing. Just a half hour trying to figure out their app doesn't worth.
pretty simplistic and garbage app. you can't handle any problems. I am in honolulu. it says it can't process payment even though nothing is wrong with any of my credit cards. no support, no info to fix it. nothing. Just a half hour trying to figure out their app doesn't worth.
2026-07-16	An*****	scooters would not work
scooters would not work
2026-07-12	Je*****	super ez to use and ride
super ez to use and ride
2026-05-31	Cl*****	they go but they are worn out
they go but they are worn out
2026-05-25	Ph*****	so fun!! we loved this option
so fun!! we loved this option
2026-05-24	JJ*****	way to expensive!!!! rented two scooters for only 30 minutes and a 3 mile ride! Uber would have been much cheaper! it was $60!!!!!!! and the ride was very uncomfortable and bumpy! save your money and take an uber!!
way to expensive!!!! rented two scooters for only 30 minutes and a 3 mile ride! Uber would have been much cheaper! it was $60!!!!!!! and the ride was very uncomfortable and bumpy! save your money and take an uber!!
2026-05-10	Ch*****	yup
yup
2026-05-01	Pr*****	Can't signup with international numbers. Invalid phone number error
Can't signup with international numbers. Invalid phone number error
2026-04-08	TH*****	battery died i labor foot put it for a mile in rain would like a refund plz
battery died i labor foot put it for a mile in rain would like a refund plz