Reviews of GotChew - Food Delivery

By: GotChew LLC App

List of user reviews and ratings for GotChew - Food Delivery

Total ratings

4.72 (Rating count: 439)

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Review summary

GotChew offers a strong local focus with courteous, reliable drivers and prompt deliveries. Customers appreciate accurate orders and helpful support. However, the app suffers from performance problems such as freezing and slow loading, along with a confusing user interface. Service area limitations and issues with saving user info also affect the experience. Overall, users feel positive about the company and drivers but desire app improvements and broader coverage to enhance usability and accessibility.

Pros

Local restaurants supported rather than large corporations, providing more authentic and diverse options.
Drivers are friendly, polite, timely, and provide excellent customer service including personal touches.
Delivery times are generally quick, sometimes within 10 minutes for nearby restaurants.
Reliable order accuracy with the company offering credits if mistakes occur.
Customer service is responsive and helpful, addressing issues like wrong addresses promptly.

Cons

App performance issues including freezing, slowness, and occasional crashes requiring phone restarts.
Limited delivery areas and driver availability restricting service in some cities like Los Angeles.
App interface is confusing and primitive, with order status updates being unclear and inconsistent.
Inability to enter custom tip amounts due to app bugs.
App occasionally fails to save user information or city preferences after updates.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.72

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30% (6)

Date	Author	Comment
2024-11-15	Jo*****	App used to have my city as an option but now it says it's closed? Also my info doesn't save.
App used to have my city as an option but now it says it's closed? Also my info doesn't save.
2024-08-11	Br*****	The app itself is too slow when it comes to loading in what I want but otherwise, I have had a good experience.
The app itself is too slow when it comes to loading in what I want but otherwise, I have had a good experience.
2023-02-11	Ha*****	Awsome app great service drivers are all really awesome and definitely not your avarage pizza guys. They are polite and considerite so far and almost always on time. I always make sure to hook then up with a tip as well. Most important is they are all about local restraunts, unlike the big Coperations. DEFINITELY a game changer
Awsome app great service drivers are all really awesome and definitely not your avarage pizza guys. They are polite and considerite so far and almost always on time. I always make sure to hook then up with a tip as well. Most important is they are all about local restraunts, unlike the big Coperations. DEFINITELY a game changer
2022-10-07	Mi*****	The company itself has always made sure my order was accurate. If it wasn't they always gave me credit for my purchase. I really love this App.
The company itself has always made sure my order was accurate. If it wasn't they always gave me credit for my purchase. I really love this App.
2022-07-18	Mi*****	Not worth writing about. Can't get into the app. I placed an order on 07/14/22 and I am still waiting for it to show up. I had to contact my bank to stop payment on 07/15/22 they tried to get payment from the bank and because I stopped payment they couldn't get it. But they waited a whole day to try and get paid for an order I never received. This place is a joke. If your hungry on a Monday place your order the week before pay cash if they let you that's the only way you will get your order.
Not worth writing about. Can't get into the app. I placed an order on 07/14/22 and I am still waiting for it to show up. I had to contact my bank to stop payment on 07/15/22 they tried to get payment from the bank and because I stopped payment they couldn't get it. But they waited a whole day to try and get paid for an order I never received. This place is a joke. If your hungry on a Monday place your order the week before pay cash if they let you that's the only way you will get your order.
2022-06-03	Ti*****	Overall I like it but the new update doesn't let you enter custom tipping. For some reason when I enter an amount it changes the value.
Overall I like it but the new update doesn't let you enter custom tipping. For some reason when I enter an amount it changes the value.
2022-05-11	Mi*****	Everything is hot and is delivered within 10 minutes starting using when my car was stolen. The restraunt is 3 blocks from my home. Food is great delivery people are terrific. Great attitudes even in terrible weather.one delivery person likes to start delivery with a joke and on my birthday gave me a card . i think that was very nice seeing i live alone and have no visitors.it's very nice for this person to do talk with me for a couple of minutes makes a big difference when you don't have any 1
Everything is hot and is delivered within 10 minutes starting using when my car was stolen. The restraunt is 3 blocks from my home. Food is great delivery people are terrific. Great attitudes even in terrible weather.one delivery person likes to start delivery with a joke and on my birthday gave me a card . i think that was very nice seeing i live alone and have no visitors.it's very nice for this person to do talk with me for a couple of minutes makes a big difference when you don't have any 1
2021-09-13	St*****	Only reason i gave this a 1 star rating was to catch the Devs attention! Why only have drivers in the 5-6 selected areas?? Im from Los Angeles and there are plenty of "upscale" resturaunts out this way! I would love and be willing to drive for your company if possible... Becoming a partner is becoming a consideration. Thank you
Only reason i gave this a 1 star rating was to catch the Devs attention! Why only have drivers in the 5-6 selected areas?? Im from Los Angeles and there are plenty of "upscale" resturaunts out this way! I would love and be willing to drive for your company if possible... Becoming a partner is becoming a consideration. Thank you
2020-09-10	Sa*****	This is a local business and great idea! Any issues you can call them like if the app cant find your address they answer they phone I googled the number and helped me out! Highly recommend using them instead of those other ones.
This is a local business and great idea! Any issues you can call them like if the app cant find your address they answer they phone I googled the number and helped me out! Highly recommend using them instead of those other ones.
2020-04-21	A *****	The app is completely broken. Their pricing seems fair. Uber eats and door dash Jack up the item prices, plus they have delivery and service fees. This one seems a lot more fair. You just can't use them because the app is horrible.
The app is completely broken. Their pricing seems fair. Uber eats and door dash Jack up the item prices, plus they have delivery and service fees. This one seems a lot more fair. You just can't use them because the app is horrible.