Gorgias

Name: Gorgias
Rating: 1.6486486 (96 reviews)
Author: Gorgias Inc.

By: Gorgias Inc.

Gorgias Helpdesk mobile application.

Features & Capabilities

Gorgias is a comprehensive mobile helpdesk app designed for ecommerce businesses. It unifies customer service channels including email, live chat, phone, Facebook, Instagram, and contact pages into one seamless platform. This allows support teams to manage all customer interactions efficiently from anywhere, whether they're in the office or on-the-go.

Key features of the Gorgias mobile app include the ability to respond instantly via live chat, access complete conversation and order histories, and handle multiple stores simultaneously. It offers time-saving tools such as pre-made reply templates and macros that automatically insert dynamic variables like order status or shipping details. Trusted by leading Shopify and Magento stores, Gorgias helps reduce first-response times and enhances the productivity of customer support teams, making it an essential tool for modern ecommerce customer service management.

User Growth & Download Statistics

App Communication E-Commerce

By:

Downloads:

Rating:

Version:

1.13 Last updated: 2026-05-26

Version code:

180

Creation date:

2019-04-16

Publisher country:

Permissions:

com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE Low risk

Size:

45.23MB

Email:

su*****@gorgias.io

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-12

Compare stats and ranking:

Ranking

# 448,525 ▲ 3,199

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Gorgias Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.gorgias.main

Email:

su*****@gorgias.io

Website:

https://gorgias.io

User Reviews

Users face significant login issues, frequent bugs, and limited functionality in the Gorgias Android app. Notifications frequently fail or stop working, and many basic features like calling or SMS are missing. Although the desktop and iOS versions are better regarded, the Android app experiences repeated crashes, slow performance, and poor user experience including troubles with input fields. Despite these challenges, the app provides some helpful notifications and ticket viewing for users, indicating potential but requiring substantial improvements.

Pros

The app provides notifications that help users stay informed about ticket updates and customer queries (although there are reports of notification issues).
The desktop and iOS versions of Gorgias are rated better, suggesting the platform is generally good on other operating systems.
The app allows users to view tickets and perform some basic functions related to customer support.
Some users see potential value in the app and platform for customer support and marketing purposes.
The app supports replying to tickets and notifications, although bug issues limit functionality.

Cons

Frequent login issues causing users to be logged out repeatedly and sometimes trapped in login loops.
App is buggy with multiple reports of crashes, failure to render messages, keyboard covering reply fields, double letters, and poor input response.
Notifications often do not work properly or stop working entirely.
Limited functionality compared to the browser version—lack of features such as making phone calls, sending SMS, using macros with images, or accessing Shopify data.
Slow performance, clunky interface, poor refresh rates, and inability to open or use deep links effectively for mobile users.