Reviews of Goodyear SmartTech

By: The Goodyear Tire & Rubber Company

List of user reviews and ratings for Goodyear SmartTech

Total ratings

2.74 (Rating count: 118)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Multiple user reviews highlight severe reliability issues with the Goodyear SmartTech app including frequent crashes, freezing, and sluggish performance. Key functionalities like photo uploads and event notifications fail repeatedly, impeding users' ability to complete work efficiently. The app lacks essential usability features like effective notifications and stable login processes. These systemic issues not only disrupt workflow but may also compromise technician safety. While the app has potential, it currently falls short of user expectations and business needs due to poor stability and functionality.

Pros

Cons

App frequently crashes and force closes, making it unusable for extended periods.
App is very slow, with long loading times and often freezes or buffers endlessly.
Picture uploads often fail or pictures get deleted during submission, causing operational issues.
App lacks proper notifications and user interface issues such as non-functioning back button and phone number verification problems.
App reliability problems cause negative impact on work performance and may increase safety risks due to required photo documentation.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 1.20

All time rating average: 2.74

Upgrade to see all 20 reviews

70% (14)

Date	Author	Comment
2024-03-05	K *****	Closes itself off while using it and keep freezing or bot working. It's been buffering for 6hrs and bot working
Closes itself off while using it and keep freezing or bot working. It's been buffering for 6hrs and bot working
2023-11-27	Na*****	App force closes when opened one Google pixel 7pro. I can't do my job because the app won't even open.
App force closes when opened one Google pixel 7pro. I can't do my job because the app won't even open.
2023-11-24	Tr*****	I can't even open the app. When I try I takes right back out. It has been like this for almost 2 weeks now.
I can't even open the app. When I try I takes right back out. It has been like this for almost 2 weeks now.
2023-11-21	Wi*****	I have to use this app for work and it hasn't opened in over a month now. I reached out to the support link and let them know but nothing has been done about it. When I open the app it just crashes.
I have to use this app for work and it hasn't opened in over a month now. I reached out to the support link and let them know but nothing has been done about it. When I open the app it just crashes.
2022-08-16	Jo*****	Horrendous. By far the worst app I've used. Constant crashes, daily reboots, load times are as long as 5 minutes, pictures fail to save, and notes seem to disappear. Continuously worse with each update.
Horrendous. By far the worst app I've used. Constant crashes, daily reboots, load times are as long as 5 minutes, pictures fail to save, and notes seem to disappear. Continuously worse with each update.
2022-07-14	Aa*****	This app is horrendously buggy and will not do anything I need it too.
This app is horrendously buggy and will not do anything I need it too.
2022-02-03	Ch*****	Its slow always kicks you off or doesn't keep pictures that have been taken
Its slow always kicks you off or doesn't keep pictures that have been taken
2021-07-22	Da*****	This update is awful...the phone number question does not work and is dead end. Totally unprofessional. Probably even worse but you can't even get past the first step. Google needs to boot this app.
This update is awful...the phone number question does not work and is dead end. Totally unprofessional. Probably even worse but you can't even get past the first step. Google needs to boot this app.
2021-06-16	Be*****	This update blows. Why did I have to uninstall and reinstall to get the update? Why did I have to verify my phone number 11 times? Why, on the 11th time, was the "confirm" button greyed out, preventing me from logging in while I was on a call?!? Why does the "developer" have a plain Gmail address? Goodyear: if you have outsourced the development of this train-wreck of an app, fire the developer and ask for a refund. Are you seriously the same company that envisioned the Eagle 360 Urban???
This update blows. Why did I have to uninstall and reinstall to get the update? Why did I have to verify my phone number 11 times? Why, on the 11th time, was the "confirm" button greyed out, preventing me from logging in while I was on a call?!? Why does the "developer" have a plain Gmail address? Goodyear: if you have outsourced the development of this train-wreck of an app, fire the developer and ask for a refund. Are you seriously the same company that envisioned the Eagle 360 Urban???
2021-06-15	Jo*****	App doesn't work right half the time wastes your time says to update today but it says last update was Feb 25th does not show a update today
App doesn't work right half the time wastes your time says to update today but it says last update was Feb 25th does not show a update today