Reviews of GoMamam

By: GoMamam

List of user reviews and ratings for GoMamam

Total ratings

2.02 (Rating count: 779)

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Review summary

Users praise GoMamam for being easy to use and convenient for ordering. Yet reviews repeatedly report reliability problems: lag, crashes, white screens, slow performance, and disappearing pages, plus missing vendors or favorites. Other common problems include wrong items delivered and slow refunds, plus inconsistent customer support and updates (unanswered hotlines, miscommunications). Delivery/location mistakes and some card/payment difficulties also appear. Overall, reliability and performance are the main drawbacks, though ease of use and occasional responsive service are noted by some users.

Pros

Easy to use and intuitive interface for ordering.
Convenient and useful for ordering, with in-app communication.
Some reviewers report quick, proactive customer service.

Cons

App reliability issues: lag, crashes, white screens, slow page loads, and disappearing carts.
Vendors/content display problems: some vendors or favorites do not appear; search/listing issues.
Delivery and refunds problems: wrong items delivered and slow refunds.
Poor customer support and communication: unanswered hotlines, lack of updates, miscommunications.
Payment difficulties: card payments can be troublesome.

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User Reviews

Recent rating average: 2.00

All time rating average: 2.02

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51% (39)

Date	Author	Comment
2026-05-24	Ta*****	everything works fine, need improvement, app still look very old.
everything works fine, need improvement, app still look very old.
2026-04-05	Fa*****	tried to sign up wont let me
tried to sign up wont let me
2026-03-30	no*****	msa puasa ku oder jam 8.08 msh awal blh kna reject sampai ani duit blm refund from go mamam
msa puasa ku oder jam 8.08 msh awal blh kna reject sampai ani duit blm refund from go mamam
2026-03-29	Nu*****	Slow customer service. Takes almost an hour just for a follow-up. Heydomo is better
Slow customer service. Takes almost an hour just for a follow-up. Heydomo is better
2026-03-24	Ed*****	This app somehow always disappoints me. Late order acceptance and rejected delivery.
This app somehow always disappoints me. Late order acceptance and rejected delivery.
2026-03-24	Or*****	yeahh.. it's ok I guess. but the problem is that its taking too long and how it's so laggy for no reason. I mean it got me starving at night do I'm not using it for some time now. and also, this app isn't any better and it needs improvement with customer service foodpanda better🥀
yeahh.. it's ok I guess. but the problem is that its taking too long and how it's so laggy for no reason. I mean it got me starving at night do I'm not using it for some time now. and also, this app isn't any better and it needs improvement with customer service foodpanda better🥀
2026-03-16	Ar*****	Bad user interface. Bad service. if your orders have problems, you better wish they take it seriously to bring it up to you because one thing for sure they didn't for me. Order was left hanging and you end up starving while they go idle
Bad user interface. Bad service. if your orders have problems, you better wish they take it seriously to bring it up to you because one thing for sure they didn't for me. Order was left hanging and you end up starving while they go idle
2026-02-19	*****	For some reason some vendors just do not appear on my app eg. Sawaddee. I have been trying for weeks and have whatsapped the hotlines for days. They kept saying that the vendor should be active but i've searched to no avail and when i asked GoMamam hotline again they just ignored me.
For some reason some vendors just do not appear on my app eg. Sawaddee. I have been trying for weeks and have whatsapped the hotlines for days. They kept saying that the vendor should be active but i've searched to no avail and when i asked GoMamam hotline again they just ignored me.
2026-02-02	Ro*****	my experience is worst. wrong item was deliver to me, I requested refund but until now no refund deposit to my account. no update unless you text them first to check. their excuse is miss key-in my name to process refund. I give them time to process again... long story short until now no refund make. worst apps ever. worst staff. slow communication..
my experience is worst. wrong item was deliver to me, I requested refund but until now no refund deposit to my account. no update unless you text them first to check. their excuse is miss key-in my name to process refund. I give them time to process again... long story short until now no refund make. worst apps ever. worst staff. slow communication..
2026-01-23	Ro*****	Dengan app ini mudah untuk membuat order makanan dan minuman.
Dengan app ini mudah untuk membuat order makanan dan minuman.