Reviews of Go Buses

By: Mission Communications Ltd App

List of user reviews and ratings for Go Buses

Total ratings

3.62 (Rating count: 50)

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Review summary

Users appreciate the Go Buses app for its ease of use, simple and clean interface, and comfortable low-budget travel option between DC and NYC. Positive comments also highlight friendly and helpful staff. However, many users experience frequent app crashes, problems with canceling tickets within the app which forces them to call customer service, and concerns about overcharging. Several reviews mention poor customer service and disputes that are not properly addressed. Overall, while the app offers convenience and affordability, stability and support issues significantly affect user satisfaction.

Pros

Easy to use interface
User friendly and simple design
Comfortable ride experience
Reliable for low-budget travel between DC and NYC
Helpful and warmhearted staff

Cons

App crashes frequently
Issues with canceling tickets through the app
App overcharges users
Poor customer service and unhelpful dispute resolution
App does not stay open long enough for usage

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User Reviews

Recent rating average: 3.20

All time rating average: 3.62

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31% (4)

Date	Author	Comment
2021-07-21	Sy*****	Easy to use
Easy to use
2021-06-22	Bl*****	If you've got the time GoBus is a great low-budget option for getting to and from DC to NYC ime. Works for me and is a comfortable ride for sure.
If you've got the time GoBus is a great low-budget option for getting to and from DC to NYC ime. Works for me and is a comfortable ride for sure.
2019-11-22	A *****	Very user friendly!!
Very user friendly!!
2019-04-13	A *****	fantastic app
fantastic app
2018-10-05	A *****	It is not staying open long enough for me to see anything!
It is not staying open long enough for me to see anything!
2018-08-01	A *****	Does not allow you to cancel payment in the app. It Errors out and you must call the company to cancel. Also the app over charged me. Use yhe website instead od rhus app.
Does not allow you to cancel payment in the app. It Errors out and you must call the company to cancel. Also the app over charged me. Use yhe website instead od rhus app.
2018-07-22	A *****	The first Driver which is a fellow New Yorker from the Bronx was very cool & I'm mad I forgot his name because he was so Dope. Also Bri that checked me in was so warmhearted I Salute them both.💪💪💪
The first Driver which is a fellow New Yorker from the Bronx was very cool & I'm mad I forgot his name because he was so Dope. Also Bri that checked me in was so warmhearted I Salute them both.💪💪💪
2018-04-18	A *****	This app sucks...constantly crashes.
This app sucks...constantly crashes.
2017-12-06	A *****	Errors out when you try to cancel your ticket every time!
Errors out when you try to cancel your ticket every time!
2017-08-20	A *****	does not work!
does not work!