Reviews of GUARDIAN® Accounts & Policies

By: The Guardian Life Insurance Company of America App

List of user reviews and ratings for GUARDIAN® Accounts & Policies

Total ratings

4.20 (Rating count: 225)

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Review summary

Users commonly experience login problems, especially errors about insecure network connections and repeated login attempts. The app frequently fails to open or crashes after updates, showing blank screens. Many reviews mention the poor interface that just opens a desktop website not optimized for mobile, making navigation frustrating. Registration and account management functions are also cumbersome, with difficulty entering information and lack of support for Guardian Anytime. Despite these issues, users find the app helpful when accessible and acknowledge some recent bug fixes.

Pros

App can be helpful when users are able to log in and access it.
Some bugs and errors have been resolved in recent updates.
Users appreciate having an app to manage Guardian accounts on mobile devices.

Cons

Frequent login issues and errors, including multiple login attempts needed.
App often shows an 'insecure network connection' error preventing access.
App frequently freezes, fails to open, or shows a blank white screen after updating.
Interface redirects users to the website, which is not mobile-optimized, causing poor user experience.
Registration process is problematic, including issues validating social security numbers and difficulty updating beneficiary information.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.20

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75% (15)

Date	Author	Comment
2024-10-02	L *****	App isn't working with 1Password app, very frustrating 😤
App isn't working with 1Password app, very frustrating 😤
2024-02-13	Do*****	App has issues. I have to "login" three times before I can see my account. I get an error that says "Somethings wrong" every time I try to log in. I have had this issue since I downloaded it over a year ago. The app is helpful when I get into it though.
App has issues. I have to "login" three times before I can see my account. I get an error that says "Somethings wrong" every time I try to log in. I have had this issue since I downloaded it over a year ago. The app is helpful when I get into it though.
2023-04-29	Sa*****	bit tricky on login... bouncing between email and app to login... there's got to be a better way to verify. Also, entering any letters was debilitating and painful. Took me 25 minutes to enter my partner's info to update my beneficiary. Ridiculous.
bit tricky on login... bouncing between email and app to login... there's got to be a better way to verify. Also, entering any letters was debilitating and painful. Took me 25 minutes to enter my partner's info to update my beneficiary. Ridiculous.
2022-05-02	Ke*****	I had a lot of trouble registering my account. Once I was registered, it told me that it did not support Guardian Anytime.
I had a lot of trouble registering my account. Once I was registered, it told me that it did not support Guardian Anytime.
2022-02-08	Xa*****	It seems that I am unable to log into my account unless I go through the website. Probably something that they need check into
It seems that I am unable to log into my account unless I go through the website. Probably something that they need check into
2021-05-12	Ma*****	5/12 - errors resolved and seems to be working again. Giving 4* because I'm glad its back but the app functionality deserves 3*. Could use some development efforts to make it more mobile friendly.
5/12 - errors resolved and seems to be working again. Giving 4* because I'm glad its back but the app functionality deserves 3*. Could use some development efforts to make it more mobile friendly.
2021-05-11	Na*****	Not optimized for mobile phones .... Not tested basic functionality ..
Not optimized for mobile phones .... Not tested basic functionality ..
2021-04-30	Da*****	[Update 04.30.2021] I see the fix was to just create a shell to mobile website...did we also lose biometric login? ... [Update] It's been broken a looong time. Update Apr13,2020 vendor suggested App uninstall/reinstall which I did. Issue remains. :( Update Apr8: App Update, doesn't launch with "Insecure Network Connection" bug. Same message on mobile, home wifi, and even with VPN. Time to get new app developers, it seems they are just guessing at this point. Where is the QA testing?
[Update 04.30.2021] I see the fix was to just create a shell to mobile website...did we also lose biometric login? ... [Update] It's been broken a looong time. Update Apr13,2020 vendor suggested App uninstall/reinstall which I did. Issue remains. :( Update Apr8: App Update, doesn't launch with "Insecure Network Connection" bug. Same message on mobile, home wifi, and even with VPN. Time to get new app developers, it seems they are just guessing at this point. Where is the QA testing?
2021-04-29	Ya*****	I too cannot log in because of "insecure connection". Funny none of my other institutions have that problem. And no I don't use Chrome. I don't want to use Chrome. In 2021 apps should run on all major browsers. Bug fix this please.
I too cannot log in because of "insecure connection". Funny none of my other institutions have that problem. And no I don't use Chrome. I don't want to use Chrome. In 2021 apps should run on all major browsers. Bug fix this please.
2021-04-15	Dr*****	I cannot access my account because it says I need a secure connection. I thought I did. Uninstalling and reinstalling the app didn't help. ¯\_(ツ)_/¯
I cannot access my account because it says I need a secure connection. I thought I did. Uninstalling and reinstalling the app didn't help. ¯\_(ツ)_/¯