Genesys Tempo

Name: Genesys Tempo
Rating: 4.11 (1049 reviews)
Author: Genesys Cloud Services, Inc.

By: Genesys Cloud Services, Inc.

View and manage your Genesys Cloud schedules easily from anywhere, anytime.

Features & Capabilities

Genesys Tempo is a free mobile app designed for Genesys Cloud users to effortlessly manage their workforce schedules from anywhere. It offers real-time schedule viewing, instant notifications for changes, and allows you to track working hours efficiently. The app simplifies communicating with supervisors by letting you notify them if you're running late.

Beyond schedule management, Genesys Tempo streamlines shift trades and time-off requests. Users can request and track approvals, view leave availability, post shifts for trade, and stay updated on request statuses. This powerful tool empowers employees to organize their work-life balance conveniently through a user-friendly mobile interface.

User Growth & Download Statistics

App Communication

By:

Genesys Cloud Services, Inc.

Downloads:

79,399 626

Rating:

4.11

(1,049) 8 new ratings

Version:

2026.06.16361 Last updated: 2026-06-18

Version code:

1780406427

Creation date:

2020-07-21

Publisher country:

Permissions:

android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.AUTHENTICATE_ACCOUNTS High risk
android.permission.MANAGE_ACCOUNTS High risk
android.permission.USE_CREDENTIALS High risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.REORDER_TASKS Low risk

Size:

18.98MB

Email:

Pu*****@genesys.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-04

Compare stats and ranking:

Ranking

# 237,931 ▲ 185

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Genesys Cloud Services, Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.genesys.purecloud.wfmandroid

Email:

Pu*****@genesys.com

Website:

https://help.mypurecloud.com/articles/contact-genesys-cloud-care/

User Reviews

Users find Genesys Tempo useful for remotely viewing schedules and managing work requests. However, multiple reviews report critical issues such as frequent crashes, constant logouts, failed login and authentication problems, and persistent errors after updates. These problems disrupt users' ability to access schedules consistently, causing significant frustration. Additionally, users note insufficient developer support to resolve ongoing problems, leading to diminished app reliability and dissatisfaction.

Pros

Allows users to view their schedules remotely, providing convenience.
Has a user-friendly interface for schedule viewing when functional.
Provides essential workforce management features such as call out and PTO requests integration.
Previously worked well for many users before recent issues.
Receives positive feedback regarding ease of schedule viewing from some users.

Cons

App frequently crashes or stops working unexpectedly.
Users get logged out repeatedly and cannot stay signed in.
Login and authentication issues, including errors related to web browser support and region selection, prevent access.
After recent updates, app fails to display schedules and shows error messages like 'unexpected error occurred'.
Customer support and issue resolution appear inadequate or slow, leading to prolonged user frustration.

Recent reviews

Doesn't last a week without having the error, "error getting user, the connection timed out". When that error message shows, I can't sign in and the only workaround is to uninstall then re-install the app.

Ro*****, 2026-04-13

i lost count how many times i have to uninstall and reinstall this app. if i have a choice, I will not use this. it doesn't have an option to re-login, just uninstall and reinstall. how crazy!

Ro*****, 2026-04-09

app keeps crashing. Now i cannot log in, it just keeps spinning and spinning. Like others, I have to uninstall and reinstall in order for this app to work. Utterly useless if I have to keep doing that.