Genesys Cloud Collaborate

Name: Genesys Cloud Collaborate
Rating: 3.7209303 (151 reviews)
Author: Genesys Cloud Services, Inc.

By: Genesys Cloud Services, Inc.

Detailed employee profiles and contact lists, companywide

Features & Capabilities

Genesys Cloud Collaborate is a powerful enterprise collaboration app designed for Android devices to enhance communication across your organization. It offers detailed employee profiles accessible through a cloud-based directory, enabling quick search by name, title, skill, or qualification. The app facilitates seamless communication by allowing users to make calls, send SMS, chat, and email directly within the application.

With features such as updating your profile on-the-go and creating personalized favorite contact lists, Genesys Cloud Collaborate ensures your team stays connected and informed anytime, anywhere. It's an essential tool to boost creativity, collaboration, and productivity within companies by putting expertise and contact at your fingertips.

User Growth & Download Statistics

App Communication

By:

Genesys Cloud Services, Inc.

Downloads:

50,853 132

Rating:

3.72

(151)

Version:

20260309.148 Last updated: 2026-03-09

Version code:

148

Creation date:

2018-01-24

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.AUTHENTICATE_ACCOUNTS High risk
android.permission.MANAGE_ACCOUNTS High risk
android.permission.USE_CREDENTIALS High risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.READ_APP_BADGE Low risk

Size:

20.94MB

Email:

Pu*****@genesys.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-09

Compare stats and ranking:

Ranking

# 289,381 ▼ 1,075

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Genesys Cloud Services, Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.genesys.purecloud.collaborate

Email:

Pu*****@genesys.com

Website:

https://www.genesys.com/capabilities/collaboration-tools

User Reviews

Users find Genesys Cloud Collaborate Android app generally easy to use and helpful, with some preferring it over alternatives like Avaya. However, multiple users report persistent login problems especially with Microsoft authentication involving SAML and 2FA. The app suffers from notification failures where messages and presence updates don't alert properly. Telephony features are lacking or require separate apps, limiting call functionality on Android. Supervisory functions like dashboard access are missing, reducing effectiveness for managers. The app also frequently logs users out without notice, impacting reliability.

Pros

The app is easy and user-friendly.
The Android version is very helpful.
Compared to other apps like Avaya, this app is considered better by some users.
Some users find it useful and easy to understand.

Cons

Login issues especially with Microsoft accounts using third party SAML 2.0 and/or 2FA, causing sign-in loops and making the app unusable.
The app often logs users out without warning and status indicators (like 'available' or 'unavailable') are unreliable.
Notification problems: the app does not alert users for new messages or calls, and chat history or contact statuses often fail to load properly.
Telephony functions are incomplete, requiring separate apps for calls and chat, and users cannot make or receive calls as on web versions.
Lack of key management features such as dashboard access for supervisors and team managers.