Reviews of ModalPass

By: Wabtec Transportation Systems LLC

List of user reviews and ratings for ModalPass

Total ratings

2.61 (Rating count: 159)

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Review summary

Users report frequent login issues with prolonged timeouts, requiring multiple reinstallations. Android users cannot take screenshots within the app, a feature available on iPhone. Many find the app inefficient because they must re-enter information at kiosks despite prior input. Customer support is largely unresponsive or ineffective, and app functionality is inconsistent, with issues such as inaccurate gate status updates and limited features that do not adapt to changes upon arrival. Overall, users express dissatisfaction, calling the app unhelpful and unreliable.

Pros

Cons

App frequently fails to allow users to log in, often showing timeouts or login errors that persist even after reinstalling.
Cannot take screenshots on Android devices, which is inconvenient compared to iPhone users who can.
App requires redundant data entry at kiosks despite entering information in the app, causing inefficiency and user frustration.
Poor or no customer support is available; users report unhelpful or non-existent assistance.
App functionality is inconsistent or limited: does not reliably reflect ingates and outgates, does not handle changes after arrival, and some features only work in certain locations.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.61

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28% (16)

Date	Author	Comment
2023-09-28	ma*****	After uninstalling app, installing back again can't log in. It always says time out waiting for response! And that is going on for weeks already, can't log in, any help
After uninstalling app, installing back again can't log in. It always says time out waiting for response! And that is going on for weeks already, can't log in, any help
2023-08-18	jo*****	I havent been able to login for months and ive deleted the app and re installled a few times, also no one to help with this
I havent been able to login for months and ive deleted the app and re installled a few times, also no one to help with this