Reviews of ModalPass

By: Wabtec Transportation Systems LLC App

List of user reviews and ratings for ModalPass

Total ratings

2.61 (Rating count: 159)

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Review summary

Users report frequent login issues with prolonged timeouts, requiring multiple reinstallations. Android users cannot take screenshots within the app, a feature available on iPhone. Many find the app inefficient because they must re-enter information at kiosks despite prior input. Customer support is largely unresponsive or ineffective, and app functionality is inconsistent, with issues such as inaccurate gate status updates and limited features that do not adapt to changes upon arrival. Overall, users express dissatisfaction, calling the app unhelpful and unreliable.

Pros

Cons

App frequently fails to allow users to log in, often showing timeouts or login errors that persist even after reinstalling.
Cannot take screenshots on Android devices, which is inconvenient compared to iPhone users who can.
App requires redundant data entry at kiosks despite entering information in the app, causing inefficiency and user frustration.
Poor or no customer support is available; users report unhelpful or non-existent assistance.
App functionality is inconsistent or limited: does not reliably reflect ingates and outgates, does not handle changes after arrival, and some features only work in certain locations.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.61

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80% (16)

Date	Author	Comment
2023-09-28	ma*****	After uninstalling app, installing back again can't log in. It always says time out waiting for response! And that is going on for weeks already, can't log in, any help
After uninstalling app, installing back again can't log in. It always says time out waiting for response! And that is going on for weeks already, can't log in, any help
2023-08-18	jo*****	I havent been able to login for months and ive deleted the app and re installled a few times, also no one to help with this
I havent been able to login for months and ive deleted the app and re installled a few times, also no one to help with this
2023-05-11	Ja*****	It's very good. But there's one problem that we can't make screenshot on Android phones. People who have iPhones, they can take screenshots. That will be great if you can fix that
It's very good. But there's one problem that we can't make screenshot on Android phones. People who have iPhones, they can take screenshots. That will be great if you can fix that
2022-08-26	N *****	What a waste of time I have to check in at the kiosk even when I do it on this app. And sometimes I find in my buckslip wrong container ID its a huge problem for me. I'm not going to waste my time with this app.
What a waste of time I have to check in at the kiosk even when I do it on this app. And sometimes I find in my buckslip wrong container ID its a huge problem for me. I'm not going to waste my time with this app.
2022-08-16	Wi*****	HORRIBLE app. I enter information on the app to in gate, then at the kiosk I still have to enter all the information that I entered in the app, then it tells me that lane is supposed to be for the app and there's "an infraction" on my profile. FOR WHAT?? You need to fix this app.
HORRIBLE app. I enter information on the app to in gate, then at the kiosk I still have to enter all the information that I entered in the app, then it tells me that lane is supposed to be for the app and there's "an infraction" on my profile. FOR WHAT?? You need to fix this app.
2022-08-15	Su*****	Can't take screen shot and outside carriers can't check chassis good or bad order . We have to find out any cn driver first to check chassis Not very helpful app.
Can't take screen shot and outside carriers can't check chassis good or bad order . We have to find out any cn driver first to check chassis Not very helpful app.
2022-06-07	A *****	Terrible app. Used this app at the Memphis location. I would have everything green lighted in the app and get to the gate only to be told they can't find me in their system. The people at the gate and in customer service were always rude to me. Additionally, my antivirus software would try to block the app and always showed it as a breach. I used software for other railroads without any problems. Fortunately, I don't have to use it anymore. I do not recommend it to anyone.
Terrible app. Used this app at the Memphis location. I would have everything green lighted in the app and get to the gate only to be told they can't find me in their system. The people at the gate and in customer service were always rude to me. Additionally, my antivirus software would try to block the app and always showed it as a breach. I used software for other railroads without any problems. Fortunately, I don't have to use it anymore. I do not recommend it to anyone.
2022-06-01	Cr*****	After logging on anywhere from 15 minutes to 12 hours ahead of time, and being told worthy container is, so obviously I have communicated with the system, I'm told at the modal pass terminal that these terminals are for mortal pass users only, so obviously me using my phone does not update that those particular terminals. So what is the point of having these terminals if there isn't always communication. USELESS USELESS USELESS USELESS.
After logging on anywhere from 15 minutes to 12 hours ahead of time, and being told worthy container is, so obviously I have communicated with the system, I'm told at the modal pass terminal that these terminals are for mortal pass users only, so obviously me using my phone does not update that those particular terminals. So what is the point of having these terminals if there isn't always communication. USELESS USELESS USELESS USELESS.
2022-05-16	Ma*****	I didn't even wanna give 1 star. This app doesnt work at all. Nothing happenes when you Click" Welcome click here to get started" Tried to contact support. They know nothing. This is worst of the worst app i have ever used. No help from support either.
I didn't even wanna give 1 star. This app doesnt work at all. Nothing happenes when you Click" Welcome click here to get started" Tried to contact support. They know nothing. This is worst of the worst app i have ever used. No help from support either.
2022-03-03	KI*****	Can't adequately use it to ingate it prompts me to log out and then back in to fix the issue yet nothing changes resulting in me losing time in the railyards HORRIBLE
Can't adequately use it to ingate it prompts me to log out and then back in to fix the issue yet nothing changes resulting in me losing time in the railyards HORRIBLE