Reviews of Bank Australia App

By: Bank Australia Limited App

List of user reviews and ratings for Bank Australia App

Total ratings

4.23 (Rating count: 4,271)

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Review summary

Users appreciate the Bank Australia App for its ease of use, clean design, strong functionality, and responsive customer service. However, recurring issues include connection errors and login problems following updates, lack of two-factor authentication and NFC payment support, unreliable push notifications, and intrusive design changes. Users also note limited transfer limits and less comprehensive functionality compared to competitors. Overall, while the app is functional and straightforward, reliability and feature expansions are key improvement areas.

Pros

Easy to use with a clean, intuitive, and straightforward interface
Good range of functionalities including PayID, multi-factor authentication, and card controls
Responsive customer service that provides helpful and efficient support
Widgets allow quick balance viewing without opening the app
Regular updates bring welcomed improvements and advanced features

Cons

Frequent connection errors and login issues especially after updates
Lack of two-factor authentication via SMS and NFC/paywave support in-app
Push notifications either don't work or are delayed, limiting timely account alerts
Cluttered or distracting design changes and ads after updates degrade user experience
Limited transfer limits and banking functionality compared to other banks

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User Reviews

Recent rating average: 3.10

All time rating average: 4.23

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14% (4)

Date	Author	Comment
2025-02-01	Be*****	Easy to use, work so well. Lots of functionality. Best phone banking app I have used.
Easy to use, work so well. Lots of functionality. Best phone banking app I have used.
2025-01-31	Em*****	Would like to see more notifications when money comes in/is spent. An AI assistant would be good too.
Would like to see more notifications when money comes in/is spent. An AI assistant would be good too.
2025-01-22	Da*****	The app works very cleanly, functionality is clear. It prompts your next move well
The app works very cleanly, functionality is clear. It prompts your next move well
2025-01-01	Da*****	Now it's 2025 and still no option for 2FA 😮‍💨 Lack of in app paywave/NFC support is also disappointing, forcing users to use Google Wallet and expose purchase data to Google. Plz consider your users privacy a bit more Bank Aust. Thanks ✌🏼
Now it's 2025 and still no option for 2FA 😮‍💨 Lack of in app paywave/NFC support is also disappointing, forcing users to use Google Wallet and expose purchase data to Google. Plz consider your users privacy a bit more Bank Aust. Thanks ✌🏼
2024-12-21	Ma*****	App for banking services is great. Widget allows for quick glance of balances without opening. Only issue is notifications. Push notifications don't work and email notifications take (many) hours.
App for banking services is great. Widget allows for quick glance of balances without opening. Only issue is notifications. Push notifications don't work and email notifications take (many) hours.
2024-12-04	Ma*****	Application doesn't work anymore. Will error connecting whether or not I'm on cellular or WiFi, with my VPN on or off, on both my phones. This has made things quite difficult. App as limited functionality compared to other banks such as ING or Macquarie anyways.
Application doesn't work anymore. Will error connecting whether or not I'm on cellular or WiFi, with my VPN on or off, on both my phones. This has made things quite difficult. App as limited functionality compared to other banks such as ING or Macquarie anyways.
2024-11-30	Er*****	26th nov update broke everything, now i just get 'connection error' whenever I try to login. No issue with the connection on any other app or browser.
26th nov update broke everything, now i just get 'connection error' whenever I try to login. No issue with the connection on any other app or browser.
2024-11-29	Fl*****	I havent been able to login since the new update, comes up with a connection error. Reinstalling doesn't fix issue.
I havent been able to login since the new update, comes up with a connection error. Reinstalling doesn't fix issue.
2024-11-23	Ca*****	Every now and then it doesn't recognise my pin even though it hasn't changed. This is still an issue.
Every now and then it doesn't recognise my pin even though it hasn't changed. This is still an issue.
2024-11-15	Ri*****	Very very rarely have any problems at all with Bank Australia and the ones I do are usually operator initiated and they've got a really good, clean, smooth, straight forward and easy to use app here.. is definitely probably my top face out of the 5 total banks I have accounts with, 2 of them in the big 4 as well. Definitely reccomend the bank but it's all for sure is wicked to use..
Very very rarely have any problems at all with Bank Australia and the ones I do are usually operator initiated and they've got a really good, clean, smooth, straight forward and easy to use app here.. is definitely probably my top face out of the 5 total banks I have accounts with, 2 of them in the big 4 as well. Definitely reccomend the bank but it's all for sure is wicked to use..