Reviews of Zenchef: Reserve Restaurants

By: Formitable

List of user reviews and ratings for Zenchef: Reserve Restaurants

Total ratings

3.90 (Rating count: 319)

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Review summary

Users appreciate the app's features for tracking favorite restaurants, discovering new places, and an appealing interface. However, many report critical issues including failure of account registration via email links, app crashes and freezes, bookings not appearing after payment, and poor customer support. Other complaints include limited payment options, lack of calendar integration, and inconsistent device support. While some enjoy the recommendation algorithm and social features, the negative experiences with reliability and support overshadow the positives for many users.

Pros

Great app for keeping track of favorite restaurants and visits.
Useful for finding new restaurants using map and recommendations based on dining history.
Clean and visually appealing interface with a wide selection of restaurants in some locations (e.g., Amsterdam).
Ability to add friends to reservations.

Cons

Account creation and login process via email link often fails or emails do not arrive.
App frequently freezes, gets stuck on loading screens, or crashes on various devices.
Bookings sometimes fail to show up in the app despite payment, causing uncertainty about reservation status.
Customer service is unresponsive or dismissive, with no help for issues like cancellations or deleted photos.
Limited payment provider support and lack of calendar integration make booking management difficult.

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User Reviews

Recent rating average: 1.40

All time rating average: 3.90

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300% (12)

Date	Author	Comment
2024-12-28	L *****	Has stopped working on my phone, have uninstalled and reinstalled it but to no avail. It won't get past the opening screen. Tried emailing the support email address but it bounced back.
Has stopped working on my phone, have uninstalled and reinstalled it but to no avail. It won't get past the opening screen. Tried emailing the support email address but it bounced back.
2024-12-17	Mi*****	No longer works Now impossible to register and bookings not showing. Support falsely claim App is working and ignore requests for help. Worked previously but now totally pointless.
No longer works Now impossible to register and bookings not showing. Support falsely claim App is working and ignore requests for help. Worked previously but now totally pointless.