Reviews of Frost Bank

By: Frost

List of user reviews and ratings for Frost Bank

Total ratings

4.72 (Rating count: 15,124)

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Review summary

Users praise Frost Bank for helpful staff and a solid online banking experience, backed by a long-standing, customer-first reputation. However, multiple reviews cite recurring outages, login failures, slow performance after updates, and payment-related problems (bill pay/Zelle). Stabilizing availability, fixing login errors, and improving update reliability would substantially improve user satisfaction.

Pros

Helpful customer service staff
Strong online banking experience with secure, simple usage
Longstanding bank with a customer-first approach
Generally reliable and trusted brand when the app is working

Cons

Frequent outages or 'Temporarily Unavailable' messages and offline status
Repeated login issues and authentication errors
Performance slowdowns and glitches after updates/maintenance
Problems paying bills or using Zelle due to app instability

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User Reviews

Recent rating average: 3.80

All time rating average: 4.72

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1% (33)

Date	Author	Comment
2026-06-11	Ju*****	Frost has great service with real humans who are efficient and patient.
Frost has great service with real humans who are efficient and patient.
2026-06-10	Ce*****	Frost bank is the most friendly and courteous bank
Frost bank is the most friendly and courteous bank
2026-06-09	Kr*****	Frost Bank is an excellent Bank & everyone is friendly.
Frost Bank is an excellent Bank & everyone is friendly.