Reviews of Frichti - Plats maison & apéro

By: Frichti App

List of user reviews and ratings for Frichti - Plats maison & apéro

Total ratings

4.63 (Rating count: 6,358)

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Review summary

Users appreciate Frichti for its tasty, healthy homemade food, quick delivery, and environmentally friendly packaging. However, many reviews highlight frequent app bugs, payment system errors including unintended subscriptions, and access issues. Customer support responsiveness is mixed, with some users frustrated by lack of help. Despite UI appeal, technical and navigation problems affect user experience.

Pros

Good quality, tasty, homemade food
Healthy and varied food options
Quick delivery and attentive customer support
Convenient for quick meal or grocery delivery
Environmentally conscious packaging

Cons

Frequent app bugs and technical issues
Payment system problems including multiple charges and subscription confusion
Difficulties accessing or logging into the app
Poor customer support responsiveness in some cases
Navigation challenges due to added restaurant options

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User Reviews

Recent rating average: 3.30

All time rating average: 4.63

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35% (7)

Date	Author	Comment
2023-02-27	Mi*****	Ordered 5 times already. Good service, good quality, tasty, home made. Thank you !
Ordered 5 times already. Good service, good quality, tasty, home made. Thank you !
2022-07-28	An*****	I haven't been able to order for weeks because of their broken payment system, rendering the app useless Edit: still buggy but I managed to order something now. F you for giving butter biscuits to a vegan
I haven't been able to order for weeks because of their broken payment system, rendering the app useless Edit: still buggy but I managed to order something now. F you for giving butter biscuits to a vegan
2022-06-29	sr*****	I was charged 3 times and havent been refunded for 2 of the times. This was months ago and the customer care straight up ignores messages. Another startup with good UI and bad everything else
I was charged 3 times and havent been refunded for 2 of the times. This was months ago and the customer care straight up ignores messages. Another startup with good UI and bad everything else
2022-04-26	Ev*****	Easy to use and the food options are great. Also, they sent free cookies with my first order 😻
Easy to use and the food options are great. Also, they sent free cookies with my first order 😻
2022-03-13	Sa*****	One of the best groceries app that I've used so far. My grocery bag was delivered with care.
One of the best groceries app that I've used so far. My grocery bag was delivered with care.
2021-09-29	Vi*****	I don't have time to prepare at home a healthy and varied lunch to take to work. Frichti is simply the best solution I have come across to solve this problem: affordable, healthy, tasty and varied food options delivered straight to my desk every day. I love it.
I don't have time to prepare at home a healthy and varied lunch to take to work. Frichti is simply the best solution I have come across to solve this problem: affordable, healthy, tasty and varied food options delivered straight to my desk every day. I love it.
2021-08-26	St*****	Unable to access the app. Asks me to enter an address (why I cannot just login myself??) but then their is an error... I cannot access the app.
Unable to access the app. Asks me to enter an address (why I cannot just login myself??) but then their is an error... I cannot access the app.
2021-05-20	Lo*****	Healthy options, Quick delivery, responsive customer support.
Healthy options, Quick delivery, responsive customer support.
2020-08-25	Me*****	The food is great, the delivery's on time, the support is quick to answer, but the app and the website are bugged. Unfortunately we've to go through it to order and benefit of the company's subvention. Good luck.
The food is great, the delivery's on time, the support is quick to answer, but the app and the website are bugged. Unfortunately we've to go through it to order and benefit of the company's subvention. Good luck.
2020-05-07	Ré*****	One bug a day with frichti. The issues I'm having: - Frichti + subscription appears as payed, yet I have to pay for delivery fees - Basket disappearing while I ask the support team to help me with issue #1 - How many times do I need to add the same product in my basket before it actually tells me that this product is out of stock - How many errors with payment bugging with no reason (worked right after using deliveroo) You want to make a beautiful app, make something that works first.
One bug a day with frichti. The issues I'm having: - Frichti + subscription appears as payed, yet I have to pay for delivery fees - Basket disappearing while I ask the support team to help me with issue #1 - How many times do I need to add the same product in my basket before it actually tells me that this product is out of stock - How many errors with payment bugging with no reason (worked right after using deliveroo) You want to make a beautiful app, make something that works first.