Reviews of Fresh Thyme Market

By: Fresh Thyme Farmers Market App

List of user reviews and ratings for Fresh Thyme Market

Total ratings

3.89 (Rating count: 1,895)

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Review summary

Many users are frustrated with recent Fresh Thyme Market app updates causing freezing, login failures, and usability problems. The search function and coupon application do not work reliably, and the new design is considered difficult to navigate. While the original app was appreciated for its ease of use and helpful features like the loyalty program and weekly ads, the current app's glitches and poor customer support have diminished user experience and loyalty.

Pros

Fresh Thyme Market offers a loyalty program and coupons which can save customers money when they work correctly.
The app gives access to weekly ads and sales, helping shoppers plan their purchases.
The original version of the app was considered intuitive and easy to use before recent updates.
Some users appreciate the idea of online ordering and pickup options if they function properly.

Cons

Recent app updates have introduced significant usability issues including freezing, crashing, and login problems.
The app's search function is ineffective, often missing common terms or requiring complicated searching.
Coupons and loyalty program features frequently do not work as expected, causing frustration and checkout delays.
The new app design is criticized for being disorganized, hard to navigate, and making browsing sales or coupons inefficient.
Frequent errors, lack of customer support within the app, and inability to access account or purchase history decrease user trust and satisfaction.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.89

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62% (60)

Date	Author	Comment
2026-08-19	Ch*****	It refuses my password over and over and over, etc. but my little key chain card works. 🤬
It refuses my password over and over and over, etc. but my little key chain card works. 🤬
2026-08-15	Jo*****	I really like this place for vitamins, Essential Oils and some other great things!
I really like this place for vitamins, Essential Oils and some other great things!
2026-08-12	Ch*****	Downloaded this to see my points for this alleged loyalty program. Can't view them on the app or website. And the app keeps redirecting me to the web, what's the point of an app then???
Downloaded this to see my points for this alleged loyalty program. Can't view them on the app or website. And the app keeps redirecting me to the web, what's the point of an app then???
2026-08-02	No*****	Mostly this functions, my only feedback is the loading and responsiveness is a bit delayed. Not by much but enough it's noticeable and affects usage. With that said, I also wanted to share I'm glad a Fresh Thyme app exists ❤️
Mostly this functions, my only feedback is the loading and responsiveness is a bit delayed. Not by much but enough it's noticeable and affects usage. With that said, I also wanted to share I'm glad a Fresh Thyme app exists ❤️
2026-07-26	*****	This is the worst grocery store app. There is no way to view points that have been earned, let alone use them. The app needs a complete overhaul or perhaps a completely new development team.
This is the worst grocery store app. There is no way to view points that have been earned, let alone use them. The app needs a complete overhaul or perhaps a completely new development team.
2026-07-19	Tr*****	I download the app and sign up so that I can start building points. yeah I cannot find my points or how to use them. So I go to the faqs And I take the steps that it says to use in there and I still cannot view my points or use them. I end up in an endless loop on the app and on the website and I'm unable to get to my points or use them. The app is not navigable at all when it comes to trying to find your points. let's do better and let's make it to where people can get to their damn points
I download the app and sign up so that I can start building points. yeah I cannot find my points or how to use them. So I go to the faqs And I take the steps that it says to use in there and I still cannot view my points or use them. I end up in an endless loop on the app and on the website and I'm unable to get to my points or use them. The app is not navigable at all when it comes to trying to find your points. let's do better and let's make it to where people can get to their damn points
2026-07-15	Hu*****	still a wierd app, doesn't look anything like UI shown in images and seems to only operate via Chrome instead of a real app
still a wierd app, doesn't look anything like UI shown in images and seems to only operate via Chrome instead of a real app
2026-07-14	Re*****	Seriously worst app ever. Tells me I have to update, but no update available. It has never worked correctly. Love the store in Canton, MI. No love for the app
Seriously worst app ever. Tells me I have to update, but no update available. It has never worked correctly. Love the store in Canton, MI. No love for the app
2026-06-30	JO*****	Great store with exceptional staff at the Greenwood Indiana store. Good selection of products although more pricy on some items.
Great store with exceptional staff at the Greenwood Indiana store. Good selection of products although more pricy on some items.
2026-06-27	J *****	too complicated to sign up for rewards!!! Should be easier.
too complicated to sign up for rewards!!! Should be easier.