Reviews of FreshMenu - Food Ordering App

By: Admin Freshmenu

List of user reviews and ratings for FreshMenu - Food Ordering App

Total ratings

3.97 (Rating count: 39,859)

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Review summary

The top recurring issues are delivery delays with wrong/missing items, onboarding/location input problems, and poor customer support with slow refunds. Users also report lack of real-time updates and limited order-cancellation options, plus frequent app reliability problems. These multi-review themes indicate core pain points around reliability, support, and geolocation onboarding.

Pros

Cons

Delivery delays and incorrect or missing items are common, with many reviews noting late arrivals, wrong orders, or items left out.
Onboarding and location input problems prevent ordering, including GPS failures, 6-character location rules, disabled proceed buttons, and inability to enter location.
Poor customer support and slow refunds, with long hold times and refunds often taking days or appearing as wallet credits.
Lack of real-time order updates and limited or no options to cancel or contact the rider/restaurant.
App reliability issues and frequent freezes or crashes, including being stuck on the location capture or login screen.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.97

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130% (78)

Date	Author	Comment
2026-04-09	Kr*****	excellent
excellent
2026-03-15	An*****	placed an order for which delivery was expected by next 45 mins. But the status kept showing as meal is being prepared for 45 mins and with no access to actual customer or restaurant/delivery partner. Had to give up and place another order through other app. The only relief I had was somehow I opted for COD which I do not do usually. I think this is just a simulation app. 🤷
placed an order for which delivery was expected by next 45 mins. But the status kept showing as meal is being prepared for 45 mins and with no access to actual customer or restaurant/delivery partner. Had to give up and place another order through other app. The only relief I had was somehow I opted for COD which I do not do usually. I think this is just a simulation app. 🤷
2026-03-15	Ni*****	Extremely disappointed with this place. Almost every time I order, the order arrives wrong-items are either changed or missing. Today I ordered two items and received only one, which is completely unacceptable.On top of that, the quality and taste of the food are very poor. The food doesn’t taste fresh and is honestly not worth the price at all. It’s frustrating to keep paying for something and repeatedly getting the wrong order along with such bad quality. Never gonna order from here again.
Extremely disappointed with this place. Almost every time I order, the order arrives wrong-items are either changed or missing. Today I ordered two items and received only one, which is completely unacceptable.On top of that, the quality and taste of the food are very poor. The food doesn’t taste fresh and is honestly not worth the price at all. It’s frustrating to keep paying for something and repeatedly getting the wrong order along with such bad quality. Never gonna order from here again.