Reviews of Frazer Sidekick

By: Frazer Computing, LLC.

List of user reviews and ratings for Frazer Sidekick

Total ratings

3.61 (Rating count: 82)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the Frazer Sidekick app for quick photo uploads, basic remote inventory access, and excellent customer service, complementing the strong Frazer DMS software. However, many find the app severely limited and unreliable, citing missing key features like vehicle additions, poor inventory updates, and frequent technical issues such as freezing and crashing. The removal of features like VIN copy functionality disrupts dealers' daily operations. Overall, while the app offers useful basic functions, it requires significant improvements in functionality, stability, and user interface to meet dealers' needs effectively.

Pros

Saves time by allowing quick loading and uploading of pictures directly to the dealership page and connected websites.
Provides basic remote access to view inventory, useful when away from the office computer.
Frazer customer service is responsive and helpful in resolving issues.
Overall Frazer dealer management software is highly regarded and rated positively by users.
Runs smoothly without technical glitches on some devices.

Cons

App lacks essential functionalities such as adding vehicles, editing descriptions, viewing detailed costs, or processing payments.
Inventory often fails to update timely or at all, making remote inventory management ineffective.
User interface is limited, outdated, and not user-friendly; it freezes or gets stuck frequently.
Removal of useful features like copying VIN numbers hampers workflow, making it inconvenient to order parts or check vehicle history.
App stability is poor after updates, with reports of white screens, crashes, and unresponsiveness requiring reinstallation.

Upgrade to see all 44 reviews

User Reviews

Recent rating average: 2.50

All time rating average: 3.61

Upgrade to see all 44 reviews

18% (8)

Date	Author	Comment
2024-07-09	Ry*****	Pretty useless only tells you the price of the car. Doesn't tell you what sold where it came from what recons been done etc
Pretty useless only tells you the price of the car. Doesn't tell you what sold where it came from what recons been done etc
2023-11-24	Re*****	Can't copy vin as used to. Has become redundant on my phone after many years of use. Won't update inventory either. Frustrating.
Can't copy vin as used to. Has become redundant on my phone after many years of use. Won't update inventory either. Frustrating.