Reviews of Four Seasons Hotels

By: Four Seasons Hotels Ltd. App

List of user reviews and ratings for Four Seasons Hotels

Total ratings

3.90 (Rating count: 707)

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Review summary

Reviews show strong positive sentiment when the Four Seasons app works, but recurring issues hinder experience: device compatibility (Huawei/older OS), slow performance with ordering and partial features, inability to access upcoming stays, loyalty/account linking problems, and occasional crashes. Some users note improvements after fixes, but core usability problems persist.

Pros

Overall positive sentiment about the app when it works, with reviewers calling it good or excellent.
Users note reliability and bug-free performance for those who can use it successfully, implying solid usability when functional.
Impression of quality and design, with comments like the app being impressive or the best hotel app.
Noted improvements over time and fixes by Four Seasons, showing responsiveness to user feedback.

Cons

Compatibility issues on certain devices (notably Huawei) and older Android versions.
Slow performance and glitches, especially with room service ordering and partial functionality.
Inability to click into upcoming stays or access stay details, indicating navigation/interaction problems.
Loyalty/account linking problems and not recognizing prior stays or linking reservations.
App instability and crashes (e.g., mobile key crashes) and occasional outdated-version prompts.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.90

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34% (20)

Date	Author	Comment
2026-03-29	Th*****	handy
handy
2026-03-16	Ja*****	The app is no longer compatible with my phone...
The app is no longer compatible with my phone...
2026-03-14	Za*****	not compliance with my Huawei phone anymore, can you fix it?
not compliance with my Huawei phone anymore, can you fix it?
2026-03-04	Es*****	excellent 🌹....
excellent 🌹....
2026-02-14	Re*****	slow app in general. ordering room service is glitchy. ordered a regular continental breakfast and did not come with pastries because I didn't choose any because they don't give any options for it.
slow app in general. ordering room service is glitchy. ordered a regular continental breakfast and did not come with pastries because I didn't choose any because they don't give any options for it.
2025-06-14	Cr*****	Used to work great and now recently I too can see my upcoming stay but can't click on it.
Used to work great and now recently I too can see my upcoming stay but can't click on it.
2025-06-12	Yu*****	I can see the upcoming stay, but can't click into it.
I can see the upcoming stay, but can't click into it.
2025-01-25	ma*****	Best Hotels in the World 🌎
Best Hotels in the World 🌎
2024-12-11	Pa*****	Doesn't show any prior stays or stays at other locations. They never recognize prior stays at front desk. Third party loyalty system bad
Doesn't show any prior stays or stays at other locations. They never recognize prior stays at front desk. Third party loyalty system bad
2024-11-21	Ne*****	Excelente. Muy buena bienvenida. Los hostess muy educados y muy lindo servicio. Trabajo en el Four Seasons de Los Angeles, Beverly Hills desde hace 17 años. Me hubiera gustado que como amenities me hubieran recibido con una pequena botella de Champagne ... además que el 30 de Noviembre es mi cumple.. Es solo una critica o una pequena sugerencia ya que he dado al Four Seasons un gran trabajo con experiencia. Por lo demas, desde el Front Desk hasta Room Service y housekeeping son excelente. Gracia
Excelente. Muy buena bienvenida. Los hostess muy educados y muy lindo servicio. Trabajo en el Four Seasons de Los Angeles, Beverly Hills desde hace 17 años. Me hubiera gustado que como amenities me hubieran recibido con una pequena botella de Champagne ... además que el 30 de Noviembre es mi cumple.. Es solo una critica o una pequena sugerencia ya que he dado al Four Seasons un gran trabajo con experiencia. Por lo demas, desde el Front Desk hasta Room Service y housekeeping son excelente. Gracia