Reviews of Scoot

By: Scoot App

List of user reviews and ratings for Scoot

Total ratings

4.53 (Rating count: 28,612)

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Review summary

Users like Scoot's app for ease of use and the convenience of booking, sometimes preferring it over the website and noting good value fares. Repeated problems include KrisFlyer login/membership issues, app crashes or freezes (especially at startup or on the calendar), payment/checkout failures (PayPal-related issues, QR code problems, or unintended charges), and difficulties retrieving or creating bookings (regional/device-related). Customer support is often viewed as slow or unhelpful. Overall, the app shows potential but needs fixes in authentication, payments, booking flow, and stability.

Pros

Easy to use with intuitive navigation and booking flow.
Often faster or easier to book than the website.
Value-for-money fares with straightforward booking steps.
Generally positive airline experience (on-time flights and friendly staff).

Cons

KrisFlyer login/account integration issues (invalid credentials or mismatched membership).

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User Reviews

Recent rating average: 2.10

All time rating average: 4.53

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45% (138)

Date	Author	Comment
2026-07-22	Ba*****	So many advertisements. Can't we get some peace of mind?
So many advertisements. Can't we get some peace of mind?
2026-07-21	Ju*****	It is the worst app in the world. I couldn't manage my itinerary at all, and check-in was also impossible. Why did you create the app?
It is the worst app in the world. I couldn't manage my itinerary at all, and check-in was also impossible. Why did you create the app?
2026-07-19	Na*****	Saisfactory
Saisfactory
2026-07-19	Lo*****	The updated apps keeps signing me out. I hv to login again using my KF number eventhough I hv alrdy ticked login by finger print. So frustrating. Who remembers all the user IDs and passwords
The updated apps keeps signing me out. I hv to login again using my KF number eventhough I hv alrdy ticked login by finger print. So frustrating. Who remembers all the user IDs and passwords
2026-07-19	Fa*****	doesn't handle passports with no last names very well. doesn't save my card details so I have to input them in every trip. doesn't save my contact details so I have to input every single booking.
doesn't handle passports with no last names very well. doesn't save my card details so I have to input them in every trip. doesn't save my contact details so I have to input every single booking.
2026-07-18	Lu*****	This app keeps logging people out just within days of logging in, even with biometric login enabled. Sometimes after relogin it will somewhat forget the upcoming trips and need to key in all over again, until it logs out automatically again and the forget ur trip, again and again.
This app keeps logging people out just within days of logging in, even with biometric login enabled. Sometimes after relogin it will somewhat forget the upcoming trips and need to key in all over again, until it logs out automatically again and the forget ur trip, again and again.
2026-07-18	Wo*****	I add a flight, and a week later it just disappears and I have to add it back again
I add a flight, and a week later it just disappears and I have to add it back again
2026-07-16	Ma*****	çant open app
çant open app
2026-07-16	Ki*****	The app crashes often. I get a message that it will shut down because of this. Many times I can't login and get "oops sorry something went wrong". Absolutely useless. I'm uninstsalling it for good.
The app crashes often. I get a message that it will shut down because of this. Many times I can't login and get "oops sorry something went wrong". Absolutely useless. I'm uninstsalling it for good.
2026-07-16	Po*****	5star
5star