Reviews of Scoot

By: Scoot App

List of user reviews and ratings for Scoot

Total ratings

4.53 (Rating count: 29,114)

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Review summary

Users like Scoot's app for ease of use and the convenience of booking, sometimes preferring it over the website and noting good value fares. Repeated problems include KrisFlyer login/membership issues, app crashes or freezes (especially at startup or on the calendar), payment/checkout failures (PayPal-related issues, QR code problems, or unintended charges), and difficulties retrieving or creating bookings (regional/device-related). Customer support is often viewed as slow or unhelpful. Overall, the app shows potential but needs fixes in authentication, payments, booking flow, and stability.

Pros

Easy to use with intuitive navigation and booking flow.
Often faster or easier to book than the website.
Value-for-money fares with straightforward booking steps.
Generally positive airline experience (on-time flights and friendly staff).

Cons

KrisFlyer login/account integration issues (invalid credentials or mismatched membership).

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User Reviews

Recent rating average: 2.60

All time rating average: 4.53

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44% (149)

Date	Author	Comment
2026-08-17	Ke*****	the fares went up by about sgd100 when my payment was being processed n i had to redo the entire booking again. not on!!!
the fares went up by about sgd100 when my payment was being processed n i had to redo the entire booking again. not on!!!
2026-08-15	JJ*****	How is this a 4.7 App.
How is this a 4.7 App.
2026-08-14	Av*****	Barely works. Trips load then suddenly disappear.
Barely works. Trips load then suddenly disappear.
2026-08-12	Le*****	please improve easy to use
please improve easy to use
2026-08-12	wi*****	in my opinions, worst services and a lack of customer focus.
in my opinions, worst services and a lack of customer focus.
2026-08-12	Ke*****	easy to navigate
easy to navigate
2026-08-12	Sy*****	terrible customer service, not helpful with no initiative.
terrible customer service, not helpful with no initiative.
2026-08-11	Sr*****	slow server...as slow as a bad constipation.
slow server...as slow as a bad constipation.
2026-08-11	Ra*****	easy to use
easy to use
2026-08-08	Mi*****	efficient features inside the dashboard
efficient features inside the dashboard