Reviews of Scoot

By: Scoot App

List of user reviews and ratings for Scoot

Total ratings

4.50 (Rating count: 29,512)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users like Scoot's app for ease of use and the convenience of booking, sometimes preferring it over the website and noting good value fares. Repeated problems include KrisFlyer login/membership issues, app crashes or freezes (especially at startup or on the calendar), payment/checkout failures (PayPal-related issues, QR code problems, or unintended charges), and difficulties retrieving or creating bookings (regional/device-related). Customer support is often viewed as slow or unhelpful. Overall, the app shows potential but needs fixes in authentication, payments, booking flow, and stability.

Pros

Easy to use with intuitive navigation and booking flow.
Often faster or easier to book than the website.
Value-for-money fares with straightforward booking steps.
Generally positive airline experience (on-time flights and friendly staff).

Cons

KrisFlyer login/account integration issues (invalid credentials or mismatched membership).

Upgrade to see all 354 reviews

User Reviews

Recent rating average: 3.10

All time rating average: 4.50

Upgrade to see all 354 reviews

44% (157)

Date	Author	Comment
2026-09-11	Al*****	Smooth app experience
Smooth app experience
2026-09-10	Fa*****	Cannot login... What piece of junk is this app?
Cannot login... What piece of junk is this app?
2026-09-08	Li*****	Biometric was enabled but it did not prompt to use it not even once. Don't see what is the use of this secure function. My account will log out every time after updating the app. This is very frustrating.
Biometric was enabled but it did not prompt to use it not even once. Don't see what is the use of this secure function. My account will log out every time after updating the app. This is very frustrating.
2026-09-08	He*****	happy & get fast done 👍👍👍
happy & get fast done 👍👍👍
2026-09-04	Ch*****	90% of the time does not show my flights or bookings even through logged in. So much difference between SQ app and Scoot.
90% of the time does not show my flights or bookings even through logged in. So much difference between SQ app and Scoot.
2026-09-03	Ch*****	after the update, the page just keep circling when clicking on the price. Upable to proceed with ticket booking. The app basically useless now.
after the update, the page just keep circling when clicking on the price. Upable to proceed with ticket booking. The app basically useless now.
2026-09-02	Hi*****	I love this app! but please fix the auto log out!
I love this app! but please fix the auto log out!
2026-09-01	Ar*****	one of the easiest airlines to book..
one of the easiest airlines to book..
2026-08-31	Gu*****	very easy and convenient booking
very easy and convenient booking
2026-08-30	Ot*****	I experience diificulty in searching my booking, only manage it after a few trial. After check-in to my flight I cannot see my boarding pass, the app direct me to old boarding pass from last trip instead. The app also do not direct or remind passenger to print boarding pass at kiosk or service counter for boarding at Kuching which hs special requirement compare to other airport.
I experience diificulty in searching my booking, only manage it after a few trial. After check-in to my flight I cannot see my boarding pass, the app direct me to old boarding pass from last trip instead. The app also do not direct or remind passenger to print boarding pass at kiosk or service counter for boarding at Kuching which hs special requirement compare to other airport.