Reviews of South African Airways

By: South African Airways (SOC) Ltd App

List of user reviews and ratings for South African Airways

Total ratings

2.13 (Rating count: 1,235)

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Review summary

Users largely report the South African Airways Android app as glitchy, hard to use, and frequently failing to perform core tasks like flight search, check-in, and viewing bookings. Login/authentication problems and unstable, unresponsive UI are common. Some users note positive experiences with a recent update and the watch app, but overall the cons outweigh the pros.

Pros

Modern update with features and a functioning watch app.
Several reviews rate the app as good/very good, indicating usable features when it works.
Some users leave positive brief comments (e.g., 'nice','very good app') showing occasional positive sentiment.

Cons

Poor usability and design; many find the app not user-friendly and glitchy.
Frequent login/authentication problems (access denied, sign-in errors, OTP issues).
App hangs, freezes, or becomes non-responsive, hindering core tasks.
Flight search/booking/check-in issues; cannot find flights or view/start bookings reliably.
Payment and seat selection problems; tickets not showing or payments being blocked.

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User Reviews

Recent rating average: 2.50

All time rating average: 2.13

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73% (52)

Date	Author	Comment
2026-05-26	Wi*****	Never fly with them again,,,,,. has to leave to respect its over sized clients.
Never fly with them again,,,,,. has to leave to respect its over sized clients.
2026-05-07	Fi*****	excellent app....easy to navigate with!
excellent app....easy to navigate with!
2026-03-30	Mo*****	I. not sure if it the phone but it's not doing well
I. not sure if it the phone but it's not doing well
2026-02-16	Ca*****	terrible
terrible
2026-01-24	To*****	is one of the best and Great
is one of the best and Great
2025-12-24	su*****	This App is not user friendly. I am finding it impossible to check on a flight status. Despite adding all the correct information it still does not work.
This App is not user friendly. I am finding it impossible to check on a flight status. Despite adding all the correct information it still does not work.
2025-12-23	Wi*****	good
good
2025-12-16	Mo*****	Access denied is the message I get.
Access denied is the message I get.
2025-10-01	Be*****	can never find a flight from berlin germany
can never find a flight from berlin germany
2025-09-30	Da*****	V good
V good