Reviews of Frontier Airlines

By: Frontier Airlines App

List of user reviews and ratings for Frontier Airlines

Total ratings

4.76 (Rating count: 198,496)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall, reviewers find the Frontier app easy to use and fast, with helpful flight information. However, recurring issues include login problems, ticket purchase difficulties, loyalty mileage discrepancies, and a forced app-based check-in/upsell barrier. Some users also report occasional navigation glitches or outdated flight info. Despite these, many positives persist, including quick installation and generally favorable experiences with Frontier's service.

Pros

Easy to use with intuitive navigation and quick installation
Information-rich app with helpful flight details
Fast and to-the-point performance
General positive user experience with clear access to features

Cons

Login/account verification and password reset issues
Ticket purchasing/checkout difficulties
Miles/points missing or not syncing
App-based check-in required or upsell barrier
Occasional usability/UX confusion

Upgrade to see all 602 reviews

User Reviews

Recent rating average: 3.50

All time rating average: 4.76

Upgrade to see all 602 reviews

39% (237)

Date	Author	Comment
2026-06-21	Wa*****	got me on the way back with the layover. still waiting to see if the hotel is included with my trip.
got me on the way back with the layover. still waiting to see if the hotel is included with my trip.
2026-06-20	Ad*****	unable to check into my flight as needed. it kept asking me for my birthday where there were only options to enter my name and KTN. never got my boarding pass through the app.
unable to check into my flight as needed. it kept asking me for my birthday where there were only options to enter my name and KTN. never got my boarding pass through the app.
2026-06-20	Pa*****	forcing me to download an app instead of checking in online from a browser is really lame
forcing me to download an app instead of checking in online from a browser is really lame
2026-06-20	Ja*****	The sales bombard and confuse you all the way to boarding pass.
The sales bombard and confuse you all the way to boarding pass.
2026-06-20	Gl*****	easy to book a flight.
easy to book a flight.
2026-06-20	An*****	super easy.
super easy.
2026-06-20	Pa*****	App is upto date. Easy to use
App is upto date. Easy to use
2026-06-20	Da*****	always an issue checking in! customer service is often poor.
always an issue checking in! customer service is often poor.
2026-06-19	Sh*****	I ABSOLUTELY LOVE FRONTIER! ESPECIALLY JFK TO SAN JUAN.
I ABSOLUTELY LOVE FRONTIER! ESPECIALLY JFK TO SAN JUAN.
2026-06-19	Yv*****	So far Never an issue!
So far Never an issue!