Reviews of Frontier Airlines

By: Frontier Airlines App

List of user reviews and ratings for Frontier Airlines

Total ratings

4.73 (Rating count: 213,274)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall, reviewers find the Frontier app easy to use and fast, with helpful flight information. However, recurring issues include login problems, ticket purchase difficulties, loyalty mileage discrepancies, and a forced app-based check-in/upsell barrier. Some users also report occasional navigation glitches or outdated flight info. Despite these, many positives persist, including quick installation and generally favorable experiences with Frontier's service.

Pros

Easy to use with intuitive navigation and quick installation
Information-rich app with helpful flight details
Fast and to-the-point performance
General positive user experience with clear access to features

Cons

Login/account verification and password reset issues
Ticket purchasing/checkout difficulties
Miles/points missing or not syncing
App-based check-in required or upsell barrier
Occasional usability/UX confusion

Upgrade to see all 882 reviews

User Reviews

Recent rating average: 3.20

All time rating average: 4.73

Upgrade to see all 882 reviews

38% (339)

Date	Author	Comment
2026-09-06	Dr*****	nothing works right, Computer and app. They all suck! Fly Delta!
nothing works right, Computer and app. They all suck! Fly Delta!
2026-09-06	Lu*****	Is nice to have
Is nice to have
2026-09-06	Al*****	Thank you
Thank you
2026-09-06	Mi*****	good so far. just downloaded it
good so far. just downloaded it
2026-09-06	ry*****	sucks dick
sucks dick
2026-09-05	Je*****	The fact that you have to use the app to get on a plane state.Its poor customer service for those of us that aren't good at using apps and phones
The fact that you have to use the app to get on a plane state.Its poor customer service for those of us that aren't good at using apps and phones
2026-09-05	Ma*****	inconvenienced forcing customers to download an app or pay a "convenience" fee for check in is beyond greedy. not everyone has capabilities for app downloads
inconvenienced forcing customers to download an app or pay a "convenience" fee for check in is beyond greedy. not everyone has capabilities for app downloads
2026-09-05	Li*****	I like that I was able to search my flight by confirmation number and add it to my account so I can access with the app. Very handy. It would be even better if it provided an itenerary, like Air Canada's app.
I like that I was able to search my flight by confirmation number and add it to my account so I can access with the app. Very handy. It would be even better if it provided an itenerary, like Air Canada's app.
2026-09-05	Ap*****	To be forced to use the app to fly is absolutely ridiculous. I'll just have to fly with another airline next time.
To be forced to use the app to fly is absolutely ridiculous. I'll just have to fly with another airline next time.
2026-09-04	Ce*****	user friendly
user friendly