Reviews of flydubai

By: flydubai Airline App

List of user reviews and ratings for flydubai

Total ratings

3.85 (Rating count: 9,814)

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Review summary

The FlyDubai Android app is generally praised for being easy to use, fast, and intuitive, with many reviews calling it 'excellent' and 'fantastic.' However, there are recurring, serious complaints about disrupted travel: the app often shows flights as confirmed despite cancellations, and updates during crises are unreliable. Customers also flag poor, slow, or unhelpful support, and problematic refunds, with vouchers offered instead of cash refunds and unclear claim paths. Overall, the app experience is positive when things run smoothly, but crisis handling and refunds need improvement.

Pros

Easy to use and user-friendly interface
Fast processing and quick booking
Clear, simple navigation and intuitive design
Positive service experiences and generally good app quality
Overall positive reception when the app works well (excellent/fantastic app)

Cons

Flight status often inaccurate during disruptions; flights show as confirmed even when canceled
Customer support is slow or unhelpful
Refunds are issued as vouchers instead of cash and the refund process is unclear
Lack of timely updates and communication during crises
Rebooking errors or incorrect itineraries after disruptions

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User Reviews

Recent rating average: 3.70

All time rating average: 3.85

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18% (62)

Date	Author	Comment
2026-07-10	Ma*****	Very easy and hopefully
Very easy and hopefully
2026-07-08	No*****	It's Cool
It's Cool
2026-07-07	Sw*****	Thumbs up 👍
Thumbs up 👍
2026-07-06	Sa*****	fly Dubai has nice and good service
fly Dubai has nice and good service
2026-07-05	Ri*****	very good
very good
2026-07-05	ab*****	Excellent, fast and easy to navigate
Excellent, fast and easy to navigate
2026-07-04	Ád*****	Basically, you can't do anything on the app. Yes, you can check in, but doesn't show boarding pass, can't change seat.
Basically, you can't do anything on the app. Yes, you can check in, but doesn't show boarding pass, can't change seat.
2026-07-03	Ic*****	terrible app once you have checked in online, the flight you're about to take disappears from the app. there's no boarding pass stored. not to mention the bugs when trying to select seats. this has been the case for years with no improvements.
terrible app once you have checked in online, the flight you're about to take disappears from the app. there's no boarding pass stored. not to mention the bugs when trying to select seats. this has been the case for years with no improvements.
2026-07-03	Bi*****	one of the best flight 👍👍
one of the best flight 👍👍
2026-07-02	Pa*****	we had the worst experience in fly dubai airlines we booked from dubai to zanzibar last week and we came back yesterday . we were flying business , worst worst worst experience never again flying on either fly dubai nor Emirates cause we booked through Emirates and we ended up flying flydubai delay in both flights 2 hours. 1 hour to get our baggage. the smell in the airplane was disgusting i vomited twice... u should really consider sending a bigger plane to zanzibar ..
we had the worst experience in fly dubai airlines we booked from dubai to zanzibar last week and we came back yesterday . we were flying business , worst worst worst experience never again flying on either fly dubai nor Emirates cause we booked through Emirates and we ended up flying flydubai delay in both flights 2 hours. 1 hour to get our baggage. the smell in the airplane was disgusting i vomited twice... u should really consider sending a bigger plane to zanzibar ..