Flex-Ops: Team Inbox

Flex-Ops is a shared team inbox for your business's customer conversations — the mobile companion to the Flex-Ops messaging platform.

SHARED TEAM INBOX
Your whole team works from one business number. Everyone sees the same conversation list, in real time, from their own phone — no more passing one device around the office.

NO MORE "WHO REPLIED TO THIS CUSTOMER?"
Every message shows who sent it. Assign conversations to a specific agent, see who's handling a chat right now, and hand off to a teammate without losing context.

MESSAGE CUSTOMERS AFTER THE 24-HOUR WINDOW
Free-form replies are allowed within 24 hours of a customer's last message. After that, your team sends pre-approved message templates to reopen the conversation — order updates, appointment reminders, and more.

QUICK REPLIES
Save your team's most-used answers — hours, pricing, location, FAQs — and send them in one tap.

CUSTOMER INFO AT A GLANCE
See a customer's name, number and conversation history next to the chat, so any agent can pick up where the last one left off.

INSTANT PUSH NOTIFICATIONS
Get notified the moment a new message arrives, even in the background.

KEY FEATURES
• Shared team inbox on one business number
• Conversation assignment and hand-off
• Approved message templates
• Quick reply library
• Customer profiles and chat history
• Real-time push notifications
• Arabic (RTL) and English
• Light and dark theme

Flex-Ops is free to download, for businesses that use the Flex-Ops platform — no separate account and no in-app purchases. New to Flex-Ops? Visit flex-ops.com.

Flex-Ops connects to the official WhatsApp Business Platform through Meta's APIs. WhatsApp is a trademark of WhatsApp LLC. Flex-Ops is an independent product and is not affiliated with, sponsored or endorsed by WhatsApp LLC or Meta.